Originally I was going to allow them to take it back and fix it.
Although I wanted them to replace it with a completely new computer and case because I didn't trust the computer because of possible static damage to CMOS that could blow later on down the line, they refused to give me a new computer and would try to fix it instead.
I had ordered another computer from CyberPower, my fourth in all and when it arrived it had two - two inch - cracks in the front bezel, a metal cased fan had fallen off the motherboard and was sitting on the video board, some kind of connector had fallen out of the machine and few other defects.
It was good thing I did a visual inspection first because if I turned it on it would have shorted out the video board.
I became very upset because I have been without a computer for a month and my parents were without theirs since January.
So I called my credit card company, told them what had been going on and they put the funds in dispute and said they would resolve this and I wouldn't need to pay for them.
I called Cyberpower, told them what was wrong with the second computer and that I was finished dealing with them and that the fund were now in dispute and that they would need to deal with the credit card company.
I also sent a fax and two emails to cyberpower describing everything that had occured and that I was rejecting both computers.
CyberPower backed issued me the second RMA at that point The first RMA had already been issued before for the repair but now they can keep the machine.
UPS picked up one of the RMA's yesterday and I just got the second RMA label from Fedex today to send back the second machine.
Xinfinitum