Tech Support Forums - TechIMO.com - View Single Post - Boss's computer infected, help me oh god :(

Descent · July 8th, 2004, 01:08 PM

Okay, hopefully someone here can help me. If not, I think we're in deep crap

On my boss's computer, we have a cable connection. Using Mcafee Firewall + Virusscan.

The other day, got a virus alert for the life of me I can't remember what it was, but Mcafee said it got rid of it okay. Soon after, the CPU usage shot up to 100% and slowed down the computer massively. It stopped after a while, but today, I can't open Mcafee, every time I try to run virus scan or turn on the firewall it shuts down. I tried to go to the Mcafee.com site, but it says page can't be accessed. I somehow doubt their pag went down and this whatever is causing all this isn't letting me get to the Mcafee site. A process tried to access the internet when I rebooted earlier, winxtc.exe which I denied access to, but is still running and I can't end it. Firewall says it's connected to a remote IP when I can get it to stay open long enough to check. I tried to do a search for the winxtc.exe file, but I discovered I can no longer get into the search for files and folders through the start menu. I also tried to go into my Windows folder to look but alas, I can't see any of my files! It's the same in program files, it says they are there (x amount of folder and size) but I can't see anything. If anyone has any idea if I can fix this, or what to do, I would appreciate a reply as soon as possible! Thanks.

July 8th, 2004, 01:08 PM	#1 (permalink)
Descent Junior Member Join Date: Jun 2004 Posts: 7	Boss's computer infected, help me oh god :( Okay, hopefully someone here can help me. If not, I think we're in deep crap On my boss's computer, we have a cable connection. Using Mcafee Firewall + Virusscan. The other day, got a virus alert for the life of me I can't remember what it was, but Mcafee said it got rid of it okay. Soon after, the CPU usage shot up to 100% and slowed down the computer massively. It stopped after a while, but today, I can't open Mcafee, every time I try to run virus scan or turn on the firewall it shuts down. I tried to go to the Mcafee.com site, but it says page can't be accessed. I somehow doubt their pag went down and this whatever is causing all this isn't letting me get to the Mcafee site. A process tried to access the internet when I rebooted earlier, winxtc.exe which I denied access to, but is still running and I can't end it. Firewall says it's connected to a remote IP when I can get it to stay open long enough to check. I tried to do a search for the winxtc.exe file, but I discovered I can no longer get into the search for files and folders through the start menu. I also tried to go into my Windows folder to look but alas, I can't see any of my files! It's the same in program files, it says they are there (x amount of folder and size) but I can't see anything. If anyone has any idea if I can fix this, or what to do, I would appreciate a reply as soon as possible! Thanks.