[Siliconjunkie]

Thank you for contacting Road Runner Technical Chat.
We hope that your session with Technical Support was helpful.
Below you will find the chat transcript that you requested. We recommend you keep this for future reference. If you need to contact us again, Chat and Email support is available 24 hours a day, 7 days a week and can be accessed at http://help.rr.com.


User Name: Mark xxxxx
E-mail: xxxx@xxxxx.xxx
=======================
Mark:  Mark Lewis xxx-xxx-xxxx
Dilip:  Thank you, what technical issue may we assist you with? 
Mark:  I had some line issues, which they repaired Tuesday. But, since then my speed is very low.
Mark:  Download is fine, but upload is 2-5k, and it is choking because of it.
Dilip:  2-5k?
Mark:  yes
Dilip:  Usually it's only 300 kbs.
Mark:  well, this would be much lower than, wouldnt it?
Mark:  About 1% of that.
Mark:  From the DSL reports speed test: Your upload speed : 5717 bps, or 5 kbps
Dilip:  Please perform the following speed test and let me know the results: http://www.houston.rr.com/content/me...erServices.htm
Mark:  That only tests download speed.
Mark:  but ok...
Mark:  2666 Kbps, download, which agrees with the other speed tests, but as I said, upload is the problem.
Dilip:  Which operating system are you currently using, Windows or Macintosh? We also require the version please. 
Mark:  Windows XP
Dilip:  Home or professional?
Mark:  Pro
Dilip:  What make and model of cable modem do you have from Road Runner please? 
Mark:  Toshiba 2600
Dilip:  Have you rebooted your modem since this started happening? To reboot your modem, you unplug it from the power source for two full minutes, then plug it back into the power outlet. We recommend restarting your computer after doing so. 
Mark:  Done
Mark:  Did that first
Dilip:  Let's check your IP address. In Windows, click on Start, Run, type in "command", then click on Ok. In the DOS window type in "ipconfig" then press Enter. What is the IP Address listed? 
Mark:  24.27.xxx.xxx
Dilip:  We'll run a trace together to Yahoo. This will determine where a slow point may be. To run a traceroute, click on Start, Run, type in the word command then click OK. In the DOS window, type in "tracert www.yahoo.com" (without the quotes) then press Enter. When the trace is complete, please copy the results into the chat window. 
Dilip:  Hello, are you still with me? 
Mark:  Tracing....
Dilip:  I'm sorry; other customers are waiting with technical questions. I'll need to discontinue this session now. Please feel free to contact us again if you have any further issues or questions.  Once again, thank you for choosing Road Runner! 
Dilip:  disconnected

Par for the course.