like he said..just run internet connection wizzard again. you'd be surprised how many times that'll work. I work in a school w/ 300+ computers and in our e-mail inbox for web problems we have an auto-response telling them to restart the computer and talking them through running the internet connection wizzard....fixes 90% of the problems
lol (crazy teachers
)
edit/ don't bother w/ symantec. check out
www.grisoft.com or
www.grissoft.com (not sure if it's 1 s or 2) and download avg free edition. faster than norton, free, and performs better imo. it dosen't have all the fancy stuff but for an anti-virus...it's one of the best (again..imo) try it out...free and it downloads so you don't need ie. plus...make sure you get any updates on any programs she has. for ad-aware
www.ad-aware.com make sure she has ad-aware se, the newest version. if it's not the newest version she will not get all teh defenition updates. you may also wanna try enabling the beta deffenitions because even though they may not be gold yet...it may find something that's causing a problem. same thing with spybot..make sure you have the newest version.
that'll be a huge help
so three programs to try and make sure she has and are up to date
avg antivirus
www.grisoft.com (that's the right one..i checked it)
ad-aware se ver. 1.05 se personal
www.ad-aware.com
spybot s&d ver 1.3
www.safer-networking.org/en/download/index.html
good luck w/ all that fun stuff