elroy, when this happens, do you see the problem on the Device Manager screen? I've seen this before with my Canon A70. I also believe it was a conflict with the USB scanner. In my case, my scanner was not fully supported in W2K and I picked up a driver from Visioneer that said use at your own risk. I ended up taking the scanner off the PC. Microsoft had a hotfix out that I tried, but it did not fix it. I'll look around to see if I can find the file and the directions if you'd like them.