So you've never been able to use the contacts? Do you have the Address Book service added?
1. On the desktop, select Start > Settings > Control Panel.
2. Double-click the Mail or Mail and Fax icon.
3. Click the Email Accounts button.
4. Select View or change existing directory or address books and click Next to see if you already have the Outlook Address Book service installed. If it is, there is no need to continue. If it is not, click Back and continue to the next step.
5. Select Add a new directory or address book and click Next.
6. Select Additional Address Books and click Next.
7. Select the Outlook Address Book and click Next.
8. Outlook 2002 should return to the original Mail Setup screen.