yeah i agree. half the people would just say "omg wtf my computer is beeping" and either trash it or take it to one of those computer shops.. they wont know wtf is going on so they just get a new HDD and install Windows, charge them $600 and send them home. the other half will call the computer "geek" in the family or the neighborhood and he'll just say "bad HDD, get a new one" and walk away. so these things will get unreported.
im sorry the company was no help to you. what are doing now? just getting another drive and just forgetting abot the lost data?