I have the musical maxtor as well. Brand new 500 gig external one touch 2. Worked for 2 days. then my dog knocked it off the table and it never worked after that. I had some important and private info on the drive, so I could not send it in for warranty. So I tried tapping, beating, all that and nothing worked.
I took it apart today, and the arms go across the drive making the noise, and stop. The platter never spins. Whats up with that? I tried rotating the platter to see if it spins freely, but it doesnt. Should it? Please help. Is the motor not working? Is it replaceable?