[Michael York]

Quote:

Originally Posted by jworthgar

Mike,

Thank you for replying. I know just enough about this to be dangerous. I ran both Windows and Norton update. I tried to do a full scan in safe mode, but NIS would not load. I was able to do a spybot scan, but only problems were tracking cookies.

The following is a list of the high risk items found in history that were detected and removed by Virus scanner. Not sure exactly what you wanted. There are lots of low level intrusions that were blocked and a lesser amount of medium ones.

Thanks.

Jane

detected by Virus scanner and Removed

Spyware PCProwler
Trojan Zlob
Adware Look2Me
VBS.Zodgila
Adware DesktopMedia
Spyware.SpyMyPC

9/30 this is a list of some that were removed on this date. There were probably around 100 high risk alone on this date.


Dialer.BaciamiStupido
Backdoor.Botex
Spyware.ElpowKeylogger
W32.Mubla.B
Backdoor.Berdew.G
Downloader.Lop
Spyware Ardakey
Adware.FlashEnhancer
W32 Netsky BG
Trojan Perfcoo
Dialer.usval
Trojan.Leega
Backdoor.Berbew.H.
Backdoo Darkmoon

Hi Jane,

Thanks for providing me with the details of the infections that were found. Trojan infections, especially, are very dangerous and can compromise the overall integrity of the data on your system, even after the threat has been removed. It is this reason, along with the fact that you had many infections, that the easiest and recommended action here would be to do the following.

1. Backup your important data onto another drive or other media.
2. Use Windows F Disk to reformat your hard drive.
3. Use the restore disks that came with your computer to reinstall Windows and apply all currently available patches.
4. Reinstall Norton Internet Security 2009, run LiveUpdate the first time manually.
5. Restore your data and then perform a "Full System Scan" to make sure there are no more infected files.

Thanks,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation
Symantec