If you just ordered service and it's less than a month old, I'd ditch Direct and the the Dish Network. My wife worked for Direct and as soon as she quit, we got Dish and whatever problems we had were quickly resolved.
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"To announce that there must be no criticism of the president, or that we are to stand by the president right or wrong, is not only unpatriotic and servile, but is morally treasonable to the American public." ---Theodore Roosevelt
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