Greetings, TechIMOers,
I have an IBM ThinkCenter desktop with Windows XP Pro at SP3 level which has been working fine for months.
Problem : I installed a polaroid i534 digital camera with a USB cable. I also installed the i534 digital camera software including Photo Express 5.0, Photo Explorer 8.0, and PC-CAM Driver. Now after rebooting,
Win XP pro will not boot to the desktop. After the XP logo I get "sorry but Windows was unable to initialize, probably due to some hardware / software conflict. Please select one of these below:"
SafeMode, SafeMode for Networking, Restore from last Known good configuration, or Boot Windows normally.
Choosing any of the selections causes the pc cycle back to the WinXP logo and then the error message pops up again 3 times before it goes to a blank black screen. I have to hard boot ( pressing the on/off switch) but I'm unable to get into SafeMode.
I have removed the USB cable and the camera from the port with the same result. Once I did that, I can get into Pc-Doctor for Dos by pressing PF12 or PF11 right after power on.
Support: at Polaroid believes hardware conflicts with polaroidxx.sys or .dll hardware drivers. months ago I had a Canon digital camera which I sold. Is this possible?
Support: at Lenovo wants $175 minimum for off warranty tech support, or $45 for a Lenovo xp recovery diskette.
Support: at Microsoft wants $59 since the operating system was preloaded.
Warranty support with Solectron has expired. What should I do?
I have a WinXP sp 2 recovery diskette but its for a prior Dell system I owned. Should I use it? Or how do I look at the BIOS to confirm / remove conflicting software? Should I disable the USB port? If so, how?
Any ideas would be appreciated.
Don