[rpeters83]

Quote:

Originally Posted by nemowolf

As a former agent, this makes me smile. Geek Squad has a repair facility that is state of the art and repairs almost everything we sell in house.

Unlike a mom and pop shop, we have agreements for making authorized repairs and doing checks prior to shipping out for repair at their or our facilities. Rest assured that you are in good hands with Geek Squad.

Something that doesnt make sense to me is how you purchased it at best buy but have a Sony warranty. Why wouldnt/didnt you get the warranty offered through best buy? As an FYI to you and anyone else reading this thread, if you have three on record hardware (not software, ie OS) repairs made to a laptop that are not considered user abuse, you qualify for a No Lemon Return. What this basicly means is that on your fourth return for service, you can have the full value of the laptop given as credit towards a new laptop. This was the policy when i left over two years ago no but i dont remember reading that it has changed. You may want to check with your local Geek Squad Agents in-store to verify that this is still valid.

Cheers!

Good to hear!

I didn't purchase the warranty because it was almost half the price I paid for the laptop, so it wasn't worth it. Even after the warranty is up, I've taken apart and fixed laptops before. The warranty is Sony's manufacturer warranty, nothing special.

My question to you is, what is the realistic turn-around time for a repair - done in-shop or sent out? Thanks.