Hi,
First of all, HP Costumer is not very helpful if you're out of warranty. I learned that the hard way. They basically don't want to go through tech support with you.
Anyway, I had installed an ActiveX controller from egreetings.com. After that, the desktop went black, except for the cursor. I could see everything upon Ctrl+Alt+deleting. Upon reset, the screen would not come on. No backlight and no picture (after shining a flashlight on it.).
I've updated bios and video drivers. There's no picture on boot either. I don't know if it's a faulty lcd because both LCD AND backlight aren't working.
If anyone can help me, I would be appreative. Thanks.
Ralph