can't print test page from HP deskjet 820Cse printer. i select start/settings/control panel/ add-remove hardware. printer is not found when system searches for new plug & play device to install. the printer is not in the list of devices already installed. i select 'Add New Device'. no new device is found. next i select printers from a list of hardware types. then LPTI port, printer manufacturer and model. i choose "keep existing drivers" then "test page". i get an error that says "the printer is out of paper." there is paper in the printer. my os is win 2000 pro and i don't have a scanner. mob is gigabyte ga-7dx+. HP site says printer drivers are already in win 2000 os. there is a small black circle with a white tick above the printer icon in control panel. printer does not appear among hardware devices when i go to Computer Management in control panel.
thanks for your help.