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June 30th, 2005, 11:24 AM #1
Acrobat 7.0 Pro can't find or create fonts
I'm a helpdesk worker trying to assist a user in my office who has Acrobat 7.0 Pro (upgrade from 6.0, not sure if Pro or Standard). When he opens a file he created to edit it some more, he gets a popped-up error message saying "Cannot find or create the font 'TimesNewRomanPSMT' some characters may not display or print correctly." The font name seems to vary depending what was used in a given document. All that can be seen then is anything non-text. However the documents appear just fine in Acrobat 6.0 Standard. This includes the 7.0.1 and 7.0.2 updates to Acrobat and reader.
This user has Windows XP with Service Pack 2 and MS Office XP (no SPs).
May 13th, 2007, 10:07 AM #2
- Join Date
- May 2007
Eureka I think I found it !!!
There are many allusions to font problems on other posts on the web... That lead me to try something that works immediatly, without reinstalling.
It seems that there is a problem (BUG ) with the font handling in Acrobat 7... standard / pro / or reader. But Acrobat 8 reader can read the file (on the same computer).
The only thing I did to fix the problem was to remove the 2 fonts I had manually added (for bar code handling in my case)... After I Reopened the file with Reader 7 and the file displayed correctly.
So if you installed a package that install fonts, or simply installed new fonts manually, try to identify the font, remove them, and Bingo !
Hope this helps many of u that had that bothering problem !
January 11th, 2010, 05:25 PM #3
- Join Date
- Jan 2010
Adobe fonts missing
Delete the below 3 files from the Adobe directory:
\Documents and Settings\UserName\Application Data\Adobe\Acrobat\8.0\
Once deleted, re-open the file with Adobe.
Without those files, adobe will re-create them. THe main problem seemed to be in the UserCache.bin file not listing the font that was missing. Once abobe opens and re-creates the files, it seems to populate UserCache.bin with all the proper fonts and open the document properly.
August 16th, 2011, 07:24 AM #4
August 27th, 2011, 09:40 AM #5
- Join Date
- Aug 2011
- Oxfordshire, England
On behalf of several million frustrated Acrobat Reader users, THANK YOU so much for this tip. It worked for me immediately.
But why, Oh why, can't a company like Adobe write code without stupid bugs like this? Don't they ever test their own code? Do they ever listen to users? Do they never read the forums?
Aha..., I think I can guess. I'll bet they hired ex-Microsoft programmers.
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