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January 14th, 2011, 07:17 PM #1
Dell Inspiron 1420 Vista Factory Restore Failure
So my father-in-law doesn't know much about computers and gave his laptop for me to fix. It's running Vista Home Premium (shudder). The thing has some serious problems. Rather then try to fix them all, he asked me to simply get it back to normal then sell it for him. The problem is that the dell recovery partition can't be accessed to restore it to factory settings. It won't boot to the partition using Ctrl F11, manually starting the the restore procedure by browsing to the partition -->Tools-->PCRestore.exe just fails saying access to \Tools\dp.sc was denied. There is no such file. Booting up and holding F8 lets me have the option to Repair My Computer, but that brings me to the account screen where I pick an account and type in a password. However, the only account I can choose is labled 'Other'. So you select it, it gives you the option to put in a username and password. No combination of users or passwords works. I used my NTFS password reset cd and reset the administrator password but still can't log in to this 'Other' account. The image file is called Factory.wim Is there some other way I can restore this thing to factory settings? It never came with a Vista dvd, it was all pre-loaded.
January 14th, 2011, 07:23 PM #2
Gonna try a simple NTFS boot disk to access the partition that way. I doubt it will work though. Also, I failed to mention that the Dell tools programs are worthless. Nothing in there leads to a restore to factory setting option.
Failed to mention that the Vista Repair Disk I made doesn't work.
Last edited by batmeat; January 14th, 2011 at 07:27 PM.
January 14th, 2011, 08:19 PM #3
well, didn't work.....sigh
January 14th, 2011, 08:30 PM #4
can you type "Administrator" in place of "other" ?
January 14th, 2011, 09:47 PM #5
Nope. You click on 'Other' and then it allows you to put in a name and password. except no username or password combination works.
January 14th, 2011, 11:09 PM #6
Well, this sucked but here's what I did:
Downloaded and tried to create a custom VistaPE disk using BartPE as a foundation. Didn't work
Dowloaded the WAIK for the same thing. No go.
Took the hard drive out of the laptop, hooked it to my desk top then...
j:\tools\ imagex /apply j:\dell\images\factory.wim 1 i:\
and a I came out a winner. Woot. 'I' and 'J' were the drive letters my desktop assigned the laptop hard drive if you're wondering.
January 17th, 2011, 04:25 PM #7
March 22nd, 2011, 07:19 AM #8
- Join Date
- Mar 2011
batmeat is king
The imagex command is priceless. I was able to restore from the d: partition to the c: partition without pulling the drive. You are the best. I can't tell you how many times I watched the computer try to fix itself, now I can restore from the factory image.
February 18th, 2012, 06:04 PM #9
- Join Date
- Feb 2012
Trying to resolve similar issue on inspiron 1720. Repair Your Computer just goes to the user logon screen. What actually works. I just want to restore my laptop back to factory settings.
February 19th, 2012, 09:09 AM #10
The instructions I linked to above tell you to log in to an admin account, then choose the Dell factory image to restore.
February 29th, 2012, 11:44 AM #11
Please keep to just one thread per issue. I will remove the post from here and change the subject of your other thread about your issue.
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