Creating forms in Adobe 4.0

[surreal]

Using Adobe Acrobat 4.0 here at the office.

We have a premade form, done with Acrobat 4.0.
We then fill in the pertinant customer info i.e. name address etc. for the contract. The form is then saved in standard security so the customer can not change anything on the form, the only rights they have to it is to print.
Sometimes when the customer recieves the form, the parts where their name etc is filled in, ie the only parts of the form we change with each person. Those areas are black and can not be read.

Any idea what is going on?

BTW, uh I told my boss you guys know everything....
and can solve anything....

[kenyg]

Just a guess - but try making sure that the font for those fields are base 14 - (Courier, Helvetica, Times) - might be a font problem.


Ken

[crystaldragon]

Surreal
sometimes that kind of thing can show up from a conflict between two different versions. For example Acrobat ver 3.0 may not always be able to open forms created in ver. 4.0 or 5.0 Your customers version of Acrobat may be part of the problem. You might want to check on your end though that the save options you are using are set to save compatible with the earlier versions.
JD

[surreal]

Thanks guys, will let them know

[surreal]

Quote:

You might want to check on your end though that the save options you are using are set to save compatible with the earlier versions

Doh! One problem, I can't find where to do that..

[crystaldragon]

Here is a way to check which format it is in. Open the document in acrobat, go File / document properties / Summary. On that window it should give you the PDF version. if it is 1.2 it is compatable with Acrobat all the way back to Acrobat version 3. Which means it is something else causing the prob. Changing it if you need to means going through acrobat distiller and probably resaving / recreating it.

JD

[surreal]

Thanks CD