Dell - OS/Driver CD's  | | | 
April 22nd, 2005, 03:31 AM
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#1 (permalink)
| | Ultimate Member
Join Date: Nov 2001 Location: Seattle, WA
Posts: 1,244
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Hey Techimo again, havent been around in awhile, but i NOW have a question. I just recently ordered the i9300 and i opted for the windows XP PRO to be installed but when i got the laptop, it DID NOT come with the original OS cd or a CD of all the Drivers, this was kind of depressing. So i saw a slip of paper in there and it asked that i make the recovery CD or go online and request the CD's but i've looked all over their site and i cant find anywhere where i can request a OS cd and a Driver CD. I mean i did pay for it and i think i should get it. Has anyone been though this before and requested OS/Driver CD's? and if you have, then how?
Thanks,
aznlurkerz
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i9300, lovin it!
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April 22nd, 2005, 03:34 AM
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#2 (permalink)
| | Newbie
Join Date: May 2004 Location: Philippines
Posts: 3,894
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does the laptop includes CD's?
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I miss Dimebag Darrell
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April 22nd, 2005, 03:57 AM
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#3 (permalink)
| | Ultimate Member
Join Date: Nov 2001 Location: Seattle, WA
Posts: 1,244
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It does but only 2 CD's, they are only software cds for AOL/POWER DVD and Word Perfect, thats all. | |
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April 22nd, 2005, 09:15 AM
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#4 (permalink)
| | I do Ouchy-Bleedy.
Join Date: Apr 2002 Location: Albany, Ga.
Posts: 10,663
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NO longer. Dell is following other companies lead in reducing the cost by leaving out important parts like a "xp pro installation cd".
I honestly think you will have to call dell up and rant at them to get them to send you an installation CD.
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They say technology slows down for no one. I know it outruns my wallet. I figure its because my wallet isn't light enough yet.
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April 23rd, 2005, 01:11 AM
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#5 (permalink)
| | Ultimate Member
Join Date: Nov 2001 Location: Seattle, WA
Posts: 1,244
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ok, thanks,. I'll try to give them some heat and see what happens. | |
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April 23rd, 2005, 01:34 AM
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#6 (permalink)
| | Senior Member
Join Date: Aug 2004 Location: A hole in the wall.
Posts: 869
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Yeah I'd try calling them too. I've foud working through their website a pain, and if you get a decent rep when you call, things usually go pretty smoothly.
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Wake up you're dead.
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April 23rd, 2005, 02:07 AM
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#7 (permalink)
| | Ultimate Member
Join Date: Oct 2001
Posts: 10,821
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thats just totally inconceivable to me....how can they possibly not give either/or XP cd/recovery disks?????
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"Even a fool is thought to be wise if he is silent"
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April 23rd, 2005, 08:09 AM
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#8 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: South Jersey
Posts: 8,736
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You have three options:
1. Use the PC Restore utility, which restores the hard drive image exactly as it was originally shipped,
2. Use the Dell OS Recovery CD Creation utility, which allows you to burn a copy of the OS disc,
3. Call customer service and request an OS disc.
The procedures are explained in detail in this Dell KB article: http://support.dell.com/support/topi...en&s=dhs&cs=19 | |
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April 23rd, 2005, 09:01 AM
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#9 (permalink)
| | I do Ouchy-Bleedy.
Join Date: Apr 2002 Location: Albany, Ga.
Posts: 10,663
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Thanks for finding the page osprey4! When I searched through Dells' site I couldnt find it. | |
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April 24th, 2005, 08:59 AM
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#10 (permalink)
| | Ultimate Member
Join Date: Nov 2001 Location: Seattle, WA
Posts: 1,244
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Its just harsh, we PAY for it but we dont even get the actual CD, pretty lame and Dell going that far just to cut COSTs on their behalf. I dont think its really THAT much. | |
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