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  1. #1
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    Aug 2005
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    Question Installing OC-app and HDD-imaging-tool fails on XPSP2

     
    After having installed SP2 on WinXP Pro, I get this error message when I want to install drivers/motherboard-software/utilities:

    "Failed to install IO-driver"

    Before when I didnt have SP2, and on this very same PC I succesfully installed that software.

    What exactly causes this?
    Is it possible to fix, and if this is the case, how to do it?

    Really greatfull if anybody can help me out at this point=)
    Last edited by cricketura; January 23rd, 2006 at 11:47 AM.

  2. #2
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    Aug 2005
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    Post More details

    I bought "computer-pieces", so I built my computer from scratch & also I had to install alll neccesary drivers including OS (the drivers I installed after having OS installed).

    That 1 time I succesfully managed to install those drivers was after a fresh WinXP install, and before Service Pack 2.

    Right now Im not able to install "the additional utilities (from the motherboard driver CD" (utilities like for example: ASUS Ai Booster, ASUS AMD Cool n quiet, Nvidia chipset n-tune utility; all of these give me the exact same error message: Failed to install IO-driver)

    The motherboard and the CD that came bundled togheter, I bought in June 2005.
    I'd be surprised if all of this software wouldnt be compatible with SP2

    But anyways I appreciate your reply
    Last edited by cricketura; December 11th, 2005 at 09:46 AM.

  3. #3
    Junior Member
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    Aug 2005
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    14

    I tried the following without success:

    I tried the following without success:

    ***********************************
    Step 1
    ====
    Register Windows Installer

    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose Safe Mode, and press Enter.

    4. After accessing Safe Mode, click Start->Run.

    5. Type in cmd.exe (without the quotation marks), and press OK.

    6. In the command line, type in the following command and press Enter:

    MSIexec /unregister

    Note: There is a space between "MSIexec" and "/unregister".

    7. Then, please type in the following command and press Enter:

    MSIexec /regserver

    Note: There is a space between "MSIexec" and "/regserver".

    8. Restart the computer and try to install the software again.

    If the issue is not resolved, please refer to Step 2.

    Step 2
    ====
    Please follow the steps below to install the update for InstallSheild.

    http://support.installshield.com/kb...ernelUpdate.exe

    Please download and install the update above. Then, please test the issue again.
    ***********************

  4. #4
    Junior Member
    Join Date
    Aug 2005
    Posts
    14
    I think all OC software and similar (HDD-imaging tools) I won't be able to install.

    - Why not? Because of Service Pack 2 (on computers without SP2, "Powerquest Drive Image 2002" installs without probs.). Surely this is security related, these apps maybe use the MBR, which SP2 blocks for security reasons.

    - Who has fixed this issue? I'm sure that many still use Powerquest 2002 nowadays (Powerquest was bought by Symantec, so now Ghost 10 is partially based on Drive Image 8). If not MS fixed this, than the software companies must have? If non of these, then us.

    - Only solution I found yet and which works:
    install the apps. first, then SP2
    I'd like to avoid using this solution this time if possible.

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