iTunes has encountered a problem and needs to close!

**billhann123** · April 2nd, 2006, 04:23 AM

A week ago I bought an Ipod Shuffle and installed the accompanying CD programs, Ipod Installer and iTunes, which seemed to work satisfactorily. After a couple of days I noticed the latest update AppVer: 6.0.4.2 (iTunes and Quicktime 7) and installed it. Since then iTunes crashes as soon as I click on it.

I have tried everything: uninstalling, redownloading and reinstalling, system restore, cleaning the registry, etc - all to no avail.

One suggestion I noted was to reinstall a Quicktimes 7 standalone and tried to download itfrom the Apple site, but when located it was combined with iTunes.

I would be grateful for any advice or suggestions. Thanks in anticipation.

Incidentally my machine has the following attributes for what it's worth:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME-AC4L2XKM25
System Manufacturer AWARD_
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3200 Mhz
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~3200 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 10/03/2004
SMBIOS Version 2.3
Windows Directory F:\WINDOWS
System Directory F:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name HOME-AC4L2XKM25\WH (Bill) Hann
Time Zone W. Australia Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 128.57 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File F:\pagefile.sys

I could send a copy of the error report text file if that would help. Unfortunately I lack the expertise to understand it, myself.

**RayH** · April 3rd, 2006, 03:35 PM

Do you have some trick QuickTime alternative installed?

**billhann123** · April 3rd, 2006, 06:04 PM

Not that I'm aware of, but a search for Quicktimes folders and files seems to suggest that there may be two or more installations. What do you think?

I'll email you with a screen shot of the first page of the search results.

Thanks for your interest

**billhann123** · April 4th, 2006, 05:01 PM

Thanks for your email RayH it was encouraging.
Happily I tried the reinstallation of a standalone QuickTimes again and it worked!
I have an idea that it's got something about the parsing method used by the application that caused the problem, but it's only a guess.
Anyhow what I did this time was to do a search for QT folders and files which showed a list of 792 such. Then I went through and deleted any that were permitted then located and downloaded a standalone QT program. Although it was a QT 7 it was not quite the latest version but I went ahead and installed it anyway and bingo - success.

I hope that this helps anybody else with a similar problem.

**shiney_2120** · March 12th, 2007, 05:08 AM

I too have the same problem as billhan123!!! It says all the iTunes ash encountered a problem and needs to close!!! Does anyone heave any help??? Perhaps you RayH/??? I would REALLY accept anybody's help!!!
email to sshineberg@yahoo.com.au

THANKYOU IN ADVANCE!!!!!!!!!!

**lopezjeff** · March 20th, 2007, 09:27 PM

someone help me i cant use itunes or quicktime or uninstall for that matter

**qx9r7man** · March 20th, 2007, 10:05 PM

There are at least 3 ways to uninstall a program. First, use its own uninstaller. Second, use the windows uninstaller under add/remove programs. Last, (and certainly not the best) manually delete every file / folder / registry key / temp file / shortcut etc... associated with the program. Be extremely careful with the last one. (backup first)

Uninstall QuickTime and itunes, then reboot and reinstall. I don't use itunes, so I can't offer much advice, but in general, if a program won't work, I dump it and try again.

Welcome to TechIMO, Shiney and lopezjeff!

**shiney_2120** · March 21st, 2007, 12:43 AM

Really, I NEED HELP!!!! CMON!!!! SOMEONE PLEASE RECCOMEND SOMETHING!!!! Whenever i open iTunes it sasy that same thing, "iTunes has encountered a problem and needs to close. Sorry for any inconvenience". Email me if you want a pic of the message!

THANKYOU IN ANTICIPATION!

**qx9r7man** · March 21st, 2007, 10:55 AM

Try system restore to a point before it started to give you that message.
If that doesn't do it, backup your downloaded songs, un/reinstall itunes and restore your music library (again, not familiar with itunes much)

**lopezjeff** · March 21st, 2007, 05:55 PM

ok ill try the last one cause ive tried the first 2 and it says quicktime error

**shiney_2120** · March 22nd, 2007, 04:45 AM

Hey everyone, I successfully resolved the iTunes problem!!!
Here is what I did, hopefully it can help everyone else!

1:Uninstall iTunes, Quicktime and any other iPod software that may requie Quicktime.
2:Search your Local Disk Drive for files containing the word "quicktime". When it finds all the hundreds of files, go through and delete all the old temp/backup/permitted files.
3: Go to www.apple.com/itunes/download and download the iTunes and Quicktime combined download.
4:Install iTunes/Quicktime combined pack.
5:Open iTunes, and VOILA!!!! Your iTunes problems are fixed. Please send all your donations to....lol. Although I wouldn't say no to a few donations...
Thanks everyone. Leave your thoughts and tell me whether this worked at my website, www.shcorporation.tk
HAVE FUN!!!!!

**jesusgod0** · August 31st, 2008, 09:37 AM

Hey, i've been reading the other posts about this topic and i have tried all the solutions but none of the seem to work. I've uninstalled, reinstalled and deleted all old quicktime and itunes files but nothing seems to work. As soon as i try to open itunes it instantly replies iTunes has encountered a problem and needs to close.

I'm on XP home, e-mail address is jesusgod0@aol.com, please e-mail me if you need more info. Any help at all would be much appreciated!

Thanks.

**MIKE24-1** · September 8th, 2008, 02:54 PM

Originally Posted by shiney_2120

Hey everyone, I successfully resolved the iTunes problem!!!
Here is what I did, hopefully it can help everyone else!

1:Uninstall iTunes, Quicktime and any other iPod software that may requie Quicktime.
2:Search your Local Disk Drive for files containing the word "quicktime". When it finds all the hundreds of files, go through and delete all the old temp/backup/permitted files.
3: Go to www.apple.com/itunes/download and download the iTunes and Quicktime combined download.
4:Install iTunes/Quicktime combined pack.
5:Open iTunes, and VOILA!!!! Your iTunes problems are fixed. Please send all your donations to....lol. Although I wouldn't say no to a few donations...
Thanks everyone. Leave your thoughts and tell me whether this worked at my website, www.shcorporation.tk
HAVE FUN!!!!!

IF I GO THROUGH THIS PROCESS AM I GONA LOSE ALL SONGS WHICH WAS ON MY ITUNES LIST ?

**sholey17** · September 9th, 2008, 09:42 AM

I'm trying to go through your steps, man, but how can I get past number 2 if every time I uninstall QuickTime, it says "fatal error occurred during installation"?

And in answering the question above, no, if you uninstall iTunes, you won't lose your music.

**turonkusu** · October 2nd, 2008, 05:14 PM

I wrote a thread long ago

iTunes crashes, quits or won't open

Does this work?

**soloymi** · January 14th, 2009, 10:42 AM

TUTORIAL FOR COMPLETE ITUNES
REMOVAL/CLEAN FROM COMPUTER

If your ITUNES for some reason not working, here is a tutorial how to completly clean
your computer from Itunes, and fresh install it again.

Problems that this tutorial fix:
-iTunes has encountered a problem and needs to close
-iTunes cannot install
-iTunes not working
-iTunes .....

1. Download "WINDOWS INSTALLER UNINSTALLER CLEAN UP" and install from
Description of the Windows Installer CleanUp Utility
2. Select and Remove Itunes, Apple software Update, Apple Mobile Device Support,
Bonjour.
3. Uninstall all that from Add/Remove programs in Control Panel.
4. Download "REGISTRY CRAWLER" from http://www.4dev.com/software/regc.exe
and install
5. Start Registry Crawler, and in Where to Search select all (keys, values, hkey_users, hkey_current_user, all......)
6. In Search For type "apple" and delete all entries, than type "itunes" and delete all entries
6a. If for some reason you cannot delete the selected entries you folow this procedure:
- Double click on selected entries in Registry Crawler (the regedit.exe will open point to the selected entry.
- On that entry right click, and select “Permissions” and than ‘Full Control” - Alow…

7. You deleted all entries in registry for Apple and Itunes
8. Click Start, than Search..Select to search in drive where windows folder is.
9. Type “apple” and delete all files that have that name
10. Type “itunes” and delete all files that have that name
11. That’s it…You seccessfully clean your computer from ITUNES.
12. Now install Itunes from Apple - iTunes

Tutorial by Soloymi

**Sheena88** · October 4th, 2009, 04:02 PM

Hi I tried everything you said to try, but nione has work. it won't let me delete the files from Itunes or quicktime or apple. I just deleted itunes, apple mobile support, bonjour etc... I reinstalled it again and I'm still having the same problem.

**linkfreak104** · February 20th, 2010, 10:54 AM

it get the message "Itunes has encountered a problem and need to close so itunes closes but my iphone still says its syncing... i already unistalled itunes once. what elses can i do??