Word 2007 - Tech Support Forums

presence06 · July 9th, 2008, 12:26 AM

I have a client running Windows Xp Pro sp2 and running Office 2007 Professional. Everything else seems to work fine, outlook/excel/pub/ but when you open Word and start typing, the words don't even show up it just comes up with a windows that states that Word has encountered a problem and must close.

I've tried uninstalling and reinstalling and still same issue. I made sure all updates are applied.

I cant' seem to figure it out and anything online doesn't help. I'm running Office 2007 on Vista Prem. and haven't had any issues such as this.

please help.

osprey4 · July 9th, 2008, 09:23 AM

The universal Word fix-it is to delete any instances of normal.dot. Did you already try that?

presence06 · July 9th, 2008, 11:18 PM

nope. we just restored the entire computer. . if that would have worked I feel stupid.

sorry to waste your time guys.

osprey4 · July 11th, 2008, 09:59 AM

Now you know what to try first.

Anyway, nothing like a fresh OS!