Cannot run setup.exe  | | | 
May 20th, 2002, 12:27 PM
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#1 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Philadelphia, PA
Posts: 1,548
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Here is the problem, a user of mine cannot run any type of setup.exe's ... All her programs run fine and her system looks good, it all checks out, but when you go to run a setup.exe the mouse changes into an hourglass and then back to mouse ... nothing. I have restarted and all that good stuff. Any ideas?
Undeadlord | 
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May 20th, 2002, 12:36 PM
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#2 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Greenfield, MO.
Posts: 1,958
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Are these from EVERY setup.exe or just ones from burned CDRs? I've seen old cd-rom drives cause this with burned discs.
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WHUT?
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May 20th, 2002, 12:55 PM
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#3 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Philadelphia, PA
Posts: 1,548
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This is every setup.exe .. from CD's, from the Harddrive, ones just downloaded ... just setup.exe ....
I was thinking maybe something with Windows Installer?
Undeadlord
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"Mercy for the guilty is treason to the innocent" | |
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May 20th, 2002, 12:56 PM
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#4 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Athens, GA
Posts: 1,333
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1.) run msconfig and uncheck everyting except for systray.exe
2.) Run anti-virus on it
3.) Update the mobo drivers
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ummm
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May 20th, 2002, 01:08 PM
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#5 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Philadelphia, PA
Posts: 1,548
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I will see what I can do about that Dokeman .. the real problem is that this user is remote .. and she cannot come in right now.. so all tech support is being done over the phone .. . ahhhh what a pain. Thanks
Undeadlord | |
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May 21st, 2002, 12:04 AM
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#6 (permalink)
| | Banned
Join Date: Oct 2001
Posts: 1,089
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do I hear road trip 
Good luck | |
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May 21st, 2002, 12:05 AM
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#7 (permalink)
| | Not Really a Member
Join Date: Oct 2001
Posts: 25,386
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I'm assuming she has rights to run a setup.exe application?
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Helicopters don't fly; they vibrate so much and make so much noise that the earth rejects them.
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May 21st, 2002, 12:09 AM
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#8 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Philadelphia, PA
Posts: 1,548
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Yes she is logged in .. W2k Box .. as local Admin .. so she has all rights and priveliges.
Undeadlord | |
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May 21st, 2002, 12:58 AM
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#9 (permalink)
| | Ultimate Member
Join Date: Oct 2001 Location: Georgia
Posts: 2,925
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I don't run Win2000 so this is just a shot in the dark. I run Win98/WinXP/Mandrake 8.2 on my box and Win98se on my son's. When visiting the windows update site this weekend on my son's Win98 box, widows update installed WINDOWS INSTALLER 2.0
So 3 things come to mind.
1) If this is something your client recently updated, perhaps the update went bad?
2) Perhaps your client is running an older version of windows installer for 2000 and they could remedy their problem by downloading the updated windows installer Ver2.0 (for Win2000) HERE
3) There is also a Windows Installer CleanUp Utility which allows you to safely remove Windows Installer-related registry settings from your computer in the event of a problem available Here
Mike 
Last edited by Xeroid : May 21st, 2002 at 01:01 AM.
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June 6th, 2003, 10:26 PM
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#10 (permalink)
| | Junior Member
Join Date: Jun 2003 Location: Tampa, Florida
Posts: 2
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Reboot into safe mode and see what that yields.. I just had a problem like this with a client..
Safemode worked
Why it won't any longer from some of them in normal mode, I'm not sure of yet..
I did however, try all of the above...
I'll let you know though.
Sincerely,
Jayson K. Hanes http://chatbugs.com
EDIT>> SORRY!! I didn't realize this was OVER a year ago!.. I thought this was last week :P
Last edited by chatbugsDOTcom : June 6th, 2003 at 10:50 PM.
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