Windows Operating System for Athlon 64 3000+ CPU - 32 or 64 bit Operating System??

[stephenco]

I've just reinstalled XP Pro on a new hard drive and got the system running well but have just noticed that the USB ports are not working

I've gone into safe mode, deleted the entries in Device Manager and let them reinstall but it's still not working

I'm now thinking that it's because I didn't have the motherboard drivers for the PC and it perhaps needs the specific drivers rather than just Windows generic drivers?

When I plug in a USB device such as a keyboard it partly installs and then says 'Found new hardware', it searches, finds 'USB keyboard' and then it says 'An error occurred during the installation of the device. The data is invalid'

I've tried downloading what I think is m'board driver but it does not seem to update the system now as it wants to be installed at the point when XP operating system is being installed and obviously it's too late for that

I was wondering if a get around might be to fit a PCI 4 port USB card?

However my preference would be to get it properly installed and working as it should and any help would be appreciated

[stroyal]

What service pack?
Did they work before?

Chip Set drivers, would be my other guess.
Was it in alarm, in device manager?

[Carld]

Are the USB ports on in the BIOS?

Did you install the Via 4 in 1 drivers? or USB 2.0 xp drivers? If you are using a legit XP with sp2 or sp3.. shouldn't even need any drivers for the USB anyway.

[stephenco]

What service pack?
Did they work before?

Chip Set drivers, would be my other guess.
Was it in alarm, in device manager?

XP Pro 2002, Service Pack 3 installed

Device manager shows 3 oddities -

1 A yellow exclamation mark on 'Multimedia Audio Controller' in 'Other Devices'
2 A yellow exclamation mark on 'USB Keyboard' within 'Universal Serial Bus Controllers'
3 USB Human Interface device within 'Human Interface Devices' (not yellowed). I think this appeared when I added the keyboard. Rather than it be installed under the USB, it appeared here

There was also a 'Raid Device' yellowed but when I downloaded the VIA VT8237 drivers, it sorted that problem

Chip set drivers sounds possible but is that not from the above VIA VT8237 drivers, which I think are installed through an executable file downloaded

[stephenco]

Are the USB ports on in the BIOS?

Did you install the Via 4 in 1 drivers? or USB 2.0 xp drivers? If you are using a legit XP with sp2 or sp3.. shouldn't even need any drivers for the USB anyway.

USB are showing in BIOS

The install was from the XP Pro CD and I reinstalled them again to be sure

Can I ask what the Via 4 in 1 drivers are please?

[stephenco]

Incidentally, I downloaded and installed drivers from VIA VT8237 SATA RAID Driver Download for Windows 2003 / XP / 2000 / NT / ME Version: 5.20A

I've no idea if these were the correct ones or if they included drivers for the chipset or just the m'board, particularly as it and EIDE hard drive and not SATA?

[stroyal]

Is this a VIA board, or did someone else make it.

I wouldn't trust any auto update, or any sight but VIA,or the board manufacturer, unless, you know the sight.

VIA Drivers Download - VIA Technologies, Inc.

I doubt SATA RAID has anything to do with USB.


many boards don't have chip set drivers, per say, any more
I don't see a chip set driver, but it has USB, and the sound driver, you seem to be missing.

[stephenco]

Is this a VIA board, or did someone else make it.

I wouldn't trust any auto update, or any sight but VIA,or the board manufacturer, unless, you know the sight.

VIA Drivers Download - VIA Technologies, Inc.

I doubt SATA RAID has anything to do with USB.


many boards don't have chip set drivers, per say, any more
I don't see a chip set driver, but it has USB, and the sound driver, you seem to be missing.

It's a VIA board, or at least it has VIA VT8237 chip on it

I've gone to that link and then select M'S Windows | XP | USB | but then it does not find the VT8237?

[stroyal]

Is it one of these?
VIA Embedded - Mini-ITX VB Series


Or have I got the wrong one altogether?
Here is a bigger list.
VIA Embedded

[stroyal]

Or is it discontinued.
VIA Embedded - Phased out boards and systems


The board has a part number.
It would be a lot easier, for you to look at the board, and get the numbers off it, than us shooting in the dark with just a chip number.

We are glade to help, but you have to help us help you.

[stephenco]

I do apologise, but I'd thought that VT8237 was the only information needed to track the chip set & m'board. I can see MS-6741 Ver1 stamped on the m'board as well as K8M800 8237 on 1 of the chips

There's a lot of other part numbers but it's perhaps these that are required?

[stroyal]

OK, the fog is beginning to clear.

MS, is usually, the start of an MSI part number.

By any chance, dose it say MSI, on the board?

This MSI has a K8t800 chip set, yours is a K8m800
MSI MS-6741 Mainboard
It also has a VT8237, which turns out to be a LAN chip.

Many dozen boards have that same chip set, and the chance VIA reference driver will work is slim, as the board manufacturers change them, most of the time.

You always have to get the drivers, from the board manufacturer, unless they are not available.
As I said chip manufacturers drivers rarely work.

Edit
Except video card chip manufacturers.

[stroyal]

This looks like what you are looking for.

MSI Global – Mainboard - K8TM-ILSR

[stephenco]

This looks like what you are looking for.

MSI Global – Mainboard - K8TM-ILSR

Sorry to ask you for further advice on this but I've followed the link, selected XP 32 as the OS and downloaded the followed 3 files -

VIA USB2.0 Patch (Under WinXP+SP1)

VIA Chipset 4in1 Drivers

Realtek ALC Series AC97 Audio Driver

I've run each of these they seemed to install, however when I rebooted the PC it went through a scan disk as some files were corrupt

Unfortunately, I'm still getting the same error message in device manager for both the USB keyboard and the audio device

I reinstalled them again but no difference

There is an executable file in each download which I'm assuming means I don't have to browse for the driver?

[doddsy]

windows update can occasionally find a generic driver....

[stroyal]

No problem, it's what nerds do for fun.

Uninstal them in device manager and restart, one at a time.

When you installed them, as they are an executable, you should have uninstalled all of the not working devices.

Then restart, ignoring windows about new hardware.

After windows boots completely, run the install programs.


Edit
the wrong drivers, you installed, could also interfere.

[stroyal]

Hi doddsy,

Long time no see @ teck support.

[stephenco]

No problem, it's what nerds do for fun.

Uninstal them in device manager and restart, one at a time.

When you installed them, as they are an executable, you should have uninstalled all of the not working devices.

Then restart, ignoring windows about new hardware.

After windows boots completely, run the install programs.

Not sure where I'm going wrong but as quickly as I'm uninstalling them, Windows is installing them again automatically

I tried to do it in safe mode but the exe wouldn't install saying -

1607:Unable to install Install Shield Scripting Runtime

I then tried again to force it and it hard rebooted the system

Am I doing something wrong here as it's now going through the file system consistancy check again

[stroyal]

If it was me, I would have formated and reinstalled.

Who knows what the wrong drivers did.

I can do a complete install including updates, and drivers, in 2 to 4 hours.(most of the time unattended)
How long have you been chasing this?

Just remember, don't let windows try to install the drivers on start up.
Cancel all those request to install devices, and boot through to windows, then use your down loaded driver install programs.


The problem with uninstalling in Device Manager is, the drivers are not actually uninstalled.

When windows boots, it sees the unistalled device, and reinstall the drivers.
If they are wrong, it won't work.

You could try one of the driver cleaner programs, normally for graphics cards.
I think they can find other drivers.

How much time do you want to spend?
I'd start over.

[stephenco]

Thanks stroyal, I know what you mean. I've spent around 10 hours I'm sure on this but have some other applications installed which were a bit difficult to get hold off and couldn't get again so I want to keep trying.

I thought I was being clever by installing a PCI USB 4 port card, but the same problem has arisen <Doh!>

The mad thing about it is that when I uninstall the driver, I can sit and watch it being reinstalled by Windows in the taskbar WITHOUT any intervention by me! As I'm deleting each one of the 8 entries, they're appearing again

I'm really not sure where to go from here..