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  1. #1
    Member
    Join Date
    Oct 2001
    Location
    Carrollton, Texas
    Posts
    178

    Can't open WORD docs after updates (Office XP)

     
    Did the MS updates of OFFICE XP and now my WORD docs will not open.
    The error message I get is File ******* not available.

    When I close out the blank screen I get.

    "The file normal.dot already exists.Do you want to replace the file"

  2. #2
    Ultimate Member EvilRick's Avatar
    Join Date
    Oct 2001
    Location
    N of Music City, USA
    Posts
    7,832
    Sounds like it might just be corrupt.

    Go to:

    "C:\Documents and Settings\Your profile\Application Data\Microsoft\Templates"

    and delete the "Normal.dot". Upon restarting Word, it should replace it w/ a default.

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