Steam CD key problems.

[twistedbrntucker]

Originally Posted by s.pimpale

HI all,
i have just took a game of cs:cz which needs steam to start but when i enter the cd key it says duplicate cd key plzzzzz if any one have the right cd key of steam counter strike anthology then please e-mail me at s.pimpale@yahoo.co.in

CD Key Reset Process Guidelines
If you recently purchased a retail game which requires activation on Steam and are encountering a "Duplicate CD Key" error message, you must contact Valve to have the CD Key moved to your account.

Note: We cannot reset CD Keys which have been disabled for violations of the Steam Subscriber Agreement and/or End User License Agreement or banned by VAC for cheating infractions.

If your CD Key is alpha-numeric and matches the ##### - ##### - ##### - ##### - ##### pattern, you must have a copy of your purchase receipt from within the last 90 days to have the CD Key moved to your account. We do not accept receipts from online auction websites or used software vendors. If you do not provide a purchase receipt, Valve will not be able to transfer the CD Key.



Sierra Half-Life, Counter-Strike, and Blue Shift CD Keys
Older CD Keys (Sierra Half-Life, Counter-Strike, and Blue Shift CD Keys) are printed in the following format:

#### - ##### - ####

If your CD Key does not match the pattern (4 numbers - 5 numbers - 4 numbers), please skip down to the All Other CD Keys section.

If your CD Key matches the #### - ##### - #### pattern and you are certain that you have not registered it through Steam in the past, please send all of the following items to us via postal mail:

The original printed CD Key - no copies, photos or scans of the CD Key will be accepted. Please send only the CD Key. Do not send the game box or game CDs.
A copy of the CD Key Reset Form filled out as completely as possible.
A photocopy of your receipt for the purchase of the game if the game was purchased within the last 90 days (please circle the game title on the photocopy if there are multiple items on the receipt).
If you do not have a copy of your receipt for the recent purchase of the game, please include a money order or bank cashier check made out to Valve Corporation for $10.00 USD (ten dollars in United States funds) to pay the CD Key reset service charge.
Please print out the CD Key Reset Form and complete it. Specify the use of any numbers in the names or email accounts (for instance, "B0B" has the number zero in it - you would need to point this out).

Package and send the requested materials to:

CD Key Reset
Valve Corporation
PO Box 1688
Bellevue, WA 98009
USA

Your CD Key will be sent back to you via US Mail once it has been reset. Please allow 6 to 8 weeks for the materials to be mailed back.

Note: You do not need to wait to receive your CD Key from us to make use of the subscription on your Steam account – you will be sent an e-mail regarding the status of your CD Key reset request when your request is received and processed.

CD Key Reset Form
form-cd_key_reset.pdf



All Other CD Keys
Current CD Keys are comprised of 18 numbers and letters (Prey) or 25 numbers and letters (Valve games) arranged into five groups of five characters separated by hyphens:

Prey example: AAB1BB2C345CDD6E E7

Valve game example: 1AB2C-D3FGH-456I7-JK8LM-NOP9Q

If your CD Key fits one of these patterns, please follow the link below to create a support case to provide the following materials:

A scan or digital photo of the CD Key with the words Reset To and your Steam account username written in permanent ink on the reference card or sticker (without obscuring the CD Key)
A scan or digital photo of your retail purchase receipt (game must have been purchased within the last 90 days - we do not accept receipts from online auction websites or used software vendors)
The Steam account username you would like the CD Key moved to


CD Key Scan Examples
Here is a typical example of a CD-key reset picture. Please write your account name or support incident number on the reference card. (If you do not have your account name, you must first create your support ticket, copy the incident number then submit an update to the ticket with your digital photo of the CD-key.)


If you do not have access to a scanner or digital camera, you may complete the CD Key mailing process described for Half-Life, Counter-Strike, and Blue Shift CD Keys which is outlined above (you do not need to include $10.00 USD for the CD Key Reset Service Charge, however, you must include a copy of your receipt from within 90 days of the postmark date for the materials).



Contact Steam Support

[zinkey]

Originally Posted by [Neo770]

Hi all,

Got a CD key problem here. My brother get Counter Stryke: Condition Zero for his birthday. The problem is when I try to purchase the game in steam is says that the CD key I entered is already registered This is not the end of the world as online play is not something that he wants to get into at the moment. He does however want to play over LAN with Dad but it appears that that wont work either until youv purchased the game through steam Is that the way it works?

Thanks for any input.