Stay far away from Sony

[MizzyMania]

Hi I'm new here. I just finished getting off the phone with another Sony rep, after years (yes, years) of problems and issues with Sony products. I'm CTO for a small company and have purchased Sony products not only for business but for personal use as well.

To start, everything made or manufactured by Sony is engineered to malfunction. EVERYTHING I've ever purchased with the Sony name on it has broken in some way due to manufacturing defects or shoddy engineering. In particular today, is a model # PCVA-15TXSA1 Sony 15" LCD Pen-Tablet Monitor. Which from day one has developed a series of verticle lines that span the height of the screen. After years of fighting with Sony about this, in conclusion, about 800 dollars to repair ("Flat Rate" they said). And this, is after I sent a letter to one of their over-paid CEO's. Which, by the way, is the only usable tactic one can employ to get someone (who knows what they're doing) on the phone. Yet, they still have their head's in the sand.

WHY should we have to pay for things we have no control over? I mean, I love this product (aside from the verticle banding), and if I was Sony - I'd take care of my customers - and send a replacement monitor in exchange for the old one. However, Sony is well aware of how poor their products are, which is why they charge you to fix them. They will try everything they can to charge you, even if your product is still under warranty.

This makes me so mad, and I can't help but feel helpless as to let them do this to countless other people - again, and again. So please, let others know your Sony issues by posting to this thread. When I gather enough info, I'll prepare something to send to the CEO of North American operations.

For anyone considering a Sony purchase; know that Sony products are over-engineered and very poorly made. They're customer service is (for lack of a better word) horrible (worst on the planet). Stay far away from Sony.

[Gutter Ball]

I've stopped using Sony products looooooooooong time ago. Overpriced and lousy reliability, I'll leave it at that.

[jman01pa]

I have never had a bad experience with a Sony product. I have many of them. TV, DVD, Stereo, camcorder, several walkmans, clock radio, cordless phone

However I have never owned any of there computer products...

[DanGrease]

Sony computer parts (except CD-Rom's, DVD-Rom's) are useless.
Especially their notebooks and desktops. Expensive and just bad.
Although Sony TV's or Cameras are excellent in my opinion.
Haven't had any problems with Sony products at all.

dan

[Whir]

I've never had a problem with a Sony product, and I think I've owned one of just about everything.

Just fished my stereo out of storage today, in fact.

I've never dealt with Sony's PR people though. It wouldn't surprise me if they're service is shoddy. Most large companies don't make money on their customer service rep.

[yohon125]

i feel you mm. i have had plenty of trouble with sony in the past from portable cd players to mini-disc players, dvd players, and home theater systems. i have stopped buying there products. They are great for maybe a year, but they have never lasted for me. i even noticed how cheap sony was when the ps2 came out. once again they have a system that lack standards set forth by previous systems. 2 controller ports instead of 4 seems like a cheap way to make extra bucks. also empty promises for online capabilities. how many years later is it and we are finally seeing them, but only after xbox live. its not even worth buying the network adapter yet alone the special hard drive to play they poor selection of online games. just like their other products the same holds true with their gameing system. i dont know how many times i have seem broken ps2's that wont play games or dvd's. anyway, i could go on much longer, but i dont wish to damage my keyboard in my frustration with this company.

[ShawnD1]

I just hate the power connectors.
I had a Sony stereo - the power connection sucked, it would just turn itself off
My parents have a Sony stereo - the power connection sucks, it turns itself off
I have a playstation 1 - the power connection sucks. You don't know how infuriating it is to be playing a game then the PS just loses power.

Sony = crap.

[VERT]

I bought a Sony reciever several years ago and was not impressed with it. The sound Quality wasn't that good and I had to mod it with fans as it kept over heating at high volumes. But yeah Im not too impressed with Sony either.

But pretty much all electronics manufactures make manufacture devices to fail. The typical electronic device will only last up to 10 years.

[EpyonMelee]

only 10 years?

[Zedicus]

i like sony t.v's personally. and they dont make a bad stereo although i do agree that it is not high end by any meens of the word. as far as their pc parts go though i agree they r crap. not that sony makes them to begin with though.

[nwo75200]

i hate the ps2, i agree it should have definitely had 4 connectors, and yes its a cheap way to make money, there are lots of things that suck about the ps2 except the games and the controller, i just love the ps2 controllers!

Sony laptops are so damn overpriced and I would never buy it, go with a toshiba (great laptops very COOL on the bottom, won't burn ur lap). also their optical stuff (got a cd-rw) SUCKS!!!

that's bout it from me!

Love their camcorders, digital cameras, tvs, and ps2 controllers

[Bizkitkid2001]

Depends on where you get eth Sony Laptop.

I have a sony laptop that I only cost me $1200. It came with a P4 2.66ghz, 40gig drive, 512mb DDR ram, and a 64mb Radeon 7500. Not to mention it was purchased almost half a year ago. Its working great, can play games like BF1942, Cod, etc... with no problems(Even plays BF:Vietnam at lowest setting, but gets 20-30FPS) It works great as a game server for lans.

THe sony products I really hate are their portable CD players. My 8 year Aiwa CD player sounds a lot better than the sony CD players, unless you spend $200 or more on a sony CD player.

[nwo75200]

damn!!!!! i cannot belive u can play BF 1942 on a 64meg 7500!!!!!!

[Bizkitkid2001]

Yeah, medium settings I get about 30-40 FPS.

[nwo75200]

u've got to be kiddin!!!

[ShawnD1]

Yeah come on, don't BS. With a GF2 Ti200, I could barely get 30fps with absolute lowest quality and lowest res.

[HeadBand]

wow i never realized so many people had problems with them...i havent really owned many of their products because there are other brands that i thought were just a good for cheaper (not generic just lower mid range)...if they're gonna make a sucky product they should sell it at a dirt cheap price at least

[nwo75200]

with a 5200U i could barely play BF 1942 (first part) with occasional framing probs. shadows turned off and everythin on low.

[Bizkitkid2001]

Yeah come on, don't BS. With a GF2 Ti200, I could barely get 30fps with absolute lowest quality and lowest res.

i'm not BSing. With my old GF2 ti450 I was able to get 60 FPS at highest settings. BUt then you must mean MX200, cause there were no ti200, and the GF2mx i think was worse than a radeon 7500.

[nwo75200]

u must be BSing if ur talkin about any BF games