Thread: How much would you charge?
July 13th, 2004, 12:50 AM #41
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Hear hear! If'n I'm gonna be your "guy", then let me keep my secrets, sources, and knowledge to myself. Otherwise I'm a teacher, tutor, or mentor....none of which I'm any good at, actually....I suck at all of them, ask my kidsthis post contains small bits of intelligence culminating to the appearance of wisdom.
July 13th, 2004, 01:03 AM #42
I used to charge only $25/hour plus the cost of whatever hardware I was providing (used Pricewatch.com to offer them a competitive price). After business started picking up, I raised that to $50/hour (still charing this).
I noticed just like what was said earlier, what I thought would be a quick 1 hour job where I'd only charge them $50 turned out to be a lengthy session of backing up files they wanted because they hosed their Windows installation, format/repartition, re-install Windows, and then run my standard system tweak/optimization setup...not to mention installing/configuring any necessary hardware like hard drives, CD-RW's, etc. I may raise my hourly rate to $75/hour if business picks up again, but for now I'll keep my tech support prowess dedicated to my job where I'm working as CSR of Technical Support at a local Wireless ISP.
Again, if you're knowledgable about installing and setting up a computer and find yourself doing it more than once a month for others (once a week especially), start CHARGING for your services and use a fair rate (based on your level of expertise and availability as well as your guarantee to the customer to provide additional support if/when necessary). My rate for now just happens to be $50/hour.
July 13th, 2004, 02:11 AM #43
$60/hr is the going rate around here. I tell customers it is 2-hour minimum for OS re-install. If they insist on doing it at there place then the hours double. I tell them I have DSL and it will be worth their time and mine if I can do it at my place simply for the update process. I will backup to a point but doing 2+ GB worth of stuff all over their Hard Drive can get a little annoying.
I'm learning more that your time is only worth so much. It is more your experience and knowledge that make you worth what you charge. (It certainly helps if you have some certifications or degrees to back up your price as well). I make my living doing this and most people have to understand when you are doing something they can't do there is a reason $60 an hour is the going rate.
How come no one compains about car mechanics who make $60+ an hour?
I just finished an OS re-install for a customer and delivered the machine back to them. Just when you think everything is going smooth at their house I had to spend 1+ hours on the phone with Prodigy to get there POP3 E-mail working again. (Prodigy's fault as they were going through a server transition from merging with SBC/Yahoo). I told my customer that I would give them a cut on the price based on it not being there fault about Prodigy's mess. They told me "No way" added the cost back in, and paid me based on my actual time there. The were amazed at how I was able to talk with the prodigy tech support. They mentioned how it sounded like a different language when I was talking with them (SMTP, POP settings, IP addresses, this and that). They were glad I was the one handling the problem (not them) and even though prodigy had problems they paid me what I was worth.
I wish more people understood this.
July 13th, 2004, 07:12 PM #44Originally Posted by Fr4gm4n
like the bloke who put the clutch in my astra said 'i can't understand the people who charge
£50/£60 for this model. it's 15 or 20 minutes easy work.' he charged £20. i was happy to pay, even though i could have done it myself in about 1 1/2 hours. he had the tools and experience to do a good job and quickly.
just that it seems round in my area, people don't think your skill and experience is worth a lot. after all, they just see you pushing a few buttons, or screwing a few screws. they are intelligent enough to open a strange email attachment, it's only a couple of mouse clicks. so it must be just as easy to chase a dropper virus round the system, or reinstall windows and a slew of drivers and critical updates. they don't realise it's not about pressing buttons. it's about knowing which buttons to press.
oops, i seem to be in a rant mood, today. i think i'll head off over to the all new 'is it just me..' thread and vent my spleen a bit more.
July 13th, 2004, 11:06 PM #45
For family, I don't charge a dime. I have family members who are carpenter, carpet layers, mechanics ect. So I don't get charged either. I have an uncle who is currently helping me out change the lines in my airconditioner on my car, condenser and all. I don't charge him for service calls.
For friends, I don't think that I would charge either. I won't charge unless they are the type that won't want to do you a favor in return.
For what you are doing, $75 is fair. If you are going to pick it up and deliver it to them and they are around 20+ minutes away, charge them an extra $10 for gas.
Last edited by gjimene2; July 13th, 2004 at 11:08 PM.
July 24th, 2004, 10:06 PM #46
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- Jul 2004
you could ask for a couple of the latest games, or a piece of hardware.
July 24th, 2004, 10:10 PM #47
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- Oct 2001
hmmm, he's asking what to charge...and he has a Martha Stewart avatar...hmmmm maybe he can give us some inside stock tips??!?"Even a fool is thought to be wise if he is silent"
August 6th, 2004, 06:07 AM #48
Many valuable tidbits of info here, but the one that leaves the biggest impression on me is that it would suck to be a PC tech in the Philippines! I know the cost of living's lower, but $20; you've gotta be kidding me!
IMAO, the first thing everyone here should do (if you don't know already) is learn to burn drive images to disk with Ghost (Thanks again, John Prophet). I've started doing that with all my wipes/reinstalls, after the OS is tweaked, drivers, programs, and updates installed, and everything's all set, and keep it on file. Then, 3-6 months down the line (or sooner), after they've mucked it up again, bringing it back to this pristine condition will be a snap, and the easiest $50-$75 you've ever made, all for the investment of four or five CD-Rs. (Did I happen to mention, Thanks again, John Prophet...He's a Ghostin' fool!!!)
I can't believe how long I've gone without learning to use this simple tool, and the running in circles that could have been avoided over the last couple of years if I had. Thanks again, Joh..UM, OK, you probably get the point!Millions long for immortality who don't know what to do with themselves on a rainy Sunday afternoon.
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