AVG anti-virus help

**DoctorReno** · August 4th, 2004, 11:10 AM

I am currently using (and pleased with) Grisofts free AVG anti-virus program. However, I have a question that I hope a member can resolve.
When I check the test results I noticed that there are a number of files or areas that are displayed as, "Cannot open; not checked"
Can anyone tell me how to allow AVG access to these files/areas?
My machine is running XP Pro and the file system is NTFS.

Thanks

**DoctorReno** · August 9th, 2004, 12:19 AM

bump

**John Prophet** · August 9th, 2004, 12:21 AM

run it in safe mode maybe?

are you signed in as administrator?

**DoctorReno** · August 9th, 2004, 01:18 AM

Hey John, Yes to Administrator. Will try running it in Safe Mode but I would think that that shouldn't be necessary if I knew what I was doing. Possibly this is a reason to upgrade to the "pay" version???? I would like to know first.

As always... thanks.

**nomaxim** · August 9th, 2004, 01:32 AM

I've got 44 files on my C: drive that my EZ-trust A/V cannot open or scan. This is the free one-year trail version.

After some digging through the a/v logs I found that those 44 files belonged to Spybot S&D.

Never used AVG, but I used McAfee up till about two months ago and never had it show this in it's logs.

Check the logs. They should give you some hint as to what files cannot be opened.

**DoctorReno** · August 9th, 2004, 01:38 AM

nomaxim;
The majority of the files that can't be opened are in C

ocuments and Settings.... and a few are in C:Program Files
None of these seem to be areas that shouldn't be accessable. That is what is so frustrating and confusing.

Thanks