surge protector took hit?

[John Prophet]

A client who bought a computer from me called and her computer is messed up...I get there and the comp wont boot...it powers on with fan etc whenever the power is on but it wont kick on the video. So I am looking etc etc.

She had mentioned the printer had cut off etc etc.

Hmm...

so I look at the power strip and there are two lights....one says 'wiring' and one says "surge'

the wiring one is green but the surge one is red....??

does this mean it took a surge and is no longer protecting??

does this mean the surge wiped out my comp??

hehe...how is this usually handled with warranty??

it is a "sakar" (iconcepts) surge protector.

http://www2.sakar.com/modules.php?na..._id=20&start=0 the one at the bottom.


any ideas about this red light??



Thanks, JP

[HumbleBee]

Hope this is helpful...

Q: What does the red light mean?

Q1: What is the model number of the unit?
S100T, S500T, A102T, A502T, A505TC, P100T, DBS500, TH2000, TD5000, DBS3, DBS5, L530, L530T, L540T, L545T, L560S, L560TC, 01005, 01006, 01007, 01008
A: If the red wiring fault light comes on, it means your outlet is not properly grounded and the surge protector will not be able to properly protect your equipment. You should try the unit in other outlets to see if they are faulty or the unit is faulty. You may have to contact a licensed electrician to have the wiring in your outlets or home checked and corrected.


Q2: What is the model number of the unit?
147, ES40, 01035, M315, ES150, 01025, 01000, 01001, M335T, W206T, T207, 01004, 01026, 01034
A: The red protection light indicates that your surge protector is providing surge protection to your equipment. If the red light is out it means that the surge protector has been damaged by a severe surge and a new one should be purchased.


Q: How do I register for the warranty?
A: There is no registration process for the warranty. If you have an incident where connected equipment is damaged your surge protector will act as proof of purchase. Please contact us to place a claim under the warranty.

All info from this link... http://customerservice.newpoint.com/faq2.html