Thread: My experience with Iiyama!
May 7th, 2002, 01:56 PM #1
My experience with Iiyama!
Now I have been using Iiyama monitors at work and at home for the past 6 years and I always liked them, so I bought this cheap LS902UT (Vision Master 1451) 19" monitor for home.
The first monitor came in and worked flaulessly for 4 months until it died unexpectedly. I immediately called them (they do the support direct which is always preferred) and arranged for a swap the next day. They came picked the old one up and set up a new one.
Unfortunately the new monitor had the bad habit to become greener as timed went by, so I called them again and once more the next day the came and swapped the monitor.
However the new monitor had a geometry problem, in which the upper left corner was destorted, so for the 3rd now time they came and swap the monitor with yet one more.
Lastly this monitor was out of focus in the lower left corner and at 1600x1200 using a terminal was terrible. So this time I called them and instead they offered to send me a Vision Master 451 Pro monitor to appologise for the inconvienience.
Now I expect the new monitor today, and I hope the saga ends there, but the moral of the story is that even though I would not suggest the Vision Master 1451 to anyone as I think low budget took a hit in quality of that monitor, I strongly recommend Iiyama monitors for their excellent support.
Not only they replaced on site the monitor 4 times (5 with the new one) but they offered at the end to swap a $200 monitor with a $399 one.
I have always said, that support is more important than the product, and definitely Iiama fits the bill (not that Iiyama monitors are not great).
So there, if you're looking for a monitor, put Iiyama hight in your list of preferences.
May 7th, 2002, 02:05 PM #2
Sound' like a good company to deal with. we could use more like that.
May 7th, 2002, 02:46 PM #3
I have a 451, the brightness started stepping up and down in about four steps each about 1 sec, it did this for about 10 mins. I called Iiyams and they apologised that they could not pick it up untill "the day after tomorrow", excellent service.
The rider is... the new one does it sometimes too
GNothing moves faster than goalposts.
May 7th, 2002, 03:12 PM #4
Wow... service like that is great!!!
Then there is sony... who has the absolute WORST service out there. If you want to replace the monitor you have to ship it out to there service center where they have to analyze it, which they told me could take weeks, or even months. I can't afford to be without a monitor for even a few days.... let alone weeks or months. Plus it would set me back several hundred dollars to ship a 50 lb 19" across the country.
And when they do replace your monitor, its a scratched refurbished piece of junk, that unless your monitor is in absoutly horrible condition, will likely be worse.
Stay away from Sony. It's not worth the hassle.
I will definately keep Iyama in my good books, and keep them in mind when I have to replace this slowly dying super-expensive g400... argh (it cost me $550, so having service like this is like a steel pipe in the face.)- Freaky
May 7th, 2002, 04:55 PM #5
My experience with Sony is exactly like yours FreakyOCR. Brand new monitor damaged in transport, and I had to ship it (costed me big $$$) and wait for 4 months working on a borrowed 15", only to receive it "repaired" but this time the image was out of focus in various places and the geometry distorted. So I called them back and they said, of course send it back at your expense and you'll have it back in 4 months (that's 8months without a monitor for which I paid $800). So I held on to it, sold it for $350 at ebay and went Iiyama (that's 4 years ago) and have stayed clear of Sony in all my electronic appliances. Terrible support.
May 7th, 2002, 05:46 PM #6
Sony has one of the worst repair records in televisions, so I'm not surprised to see it reflected here also.
I do own some inexpensive Sony speakers, which work great (must be manufactured by someone else ) but I'd avoid buying anything expensive from them.Beware the Penguinator!
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