Comcast Sucks!!!!

vicarious george · April 29th, 2003, 10:39 AM

I live in New England where AT&T Broadband has recently been replaced with Comcast. For the most part, this was no big deal. I did not expect any change in service. However, yesterday I received a letter stating that my cable modem would no longer work with their service after June 15th. Comcast now requires a proprietary Motorolla modem to receive broadband internet. This really irritates me, since I bought a Linksys for $100 to avoid AT&T's $10 monthly modem rental fee. This is essentially another way for Comcast to gouge the customer.

The real kicker is this:
As much as I would like to tell them to screw themselves, it is still cheaper than any other high-speed ISP, and 56K is completely out of the question...

SPEEDO · April 29th, 2003, 11:18 AM

I'm also using Comcast and have multiple IP Numbers for all of my machines. It has been this way for nearly two years

Now they tell me that I can only have one IP number for the amount I'm paying, If I want the multiple IP number package it will cost me another $50.00 a month..............Not!!!!

I'm glad I'm moving to Maine and can say adios to all of this nonsense.

Boo on Comcast..................

rockpile · April 29th, 2003, 11:21 AM

vicarious george

I would call them up and tell them you are going to cancel the service and state your reasons and normally they will waive the modem fees to keep you as a customer as long as you dont yell at them.

maface · April 29th, 2003, 11:22 AM

Another Comcast customer here. All I know is when I had ATT it rarely went down. With Comcast my cable has gone down 3 times in the last month. When it works it's pretty good but when its down for hours at a time it's an issue.

goldenbuddha · April 29th, 2003, 11:30 AM

I'd give them some time, transistions are often rough....

omalleytrading · April 29th, 2003, 11:36 AM

Ouch, that sucks. I've heard nothing but horror stories from Comcast. You've got my sympathies.

I've got RoadRunner here in Albany. I've had it for about 4 years now, and it's fantastic. VERY little disruptions or slow-downs.

Of course, it helps that Albany was/is one of the test sites that Time Warner uses for new technology, but from talking to others who use Road Runner around the country, it sounds like they've got quality service everywhere.

Maybe you could call and ask when they'll be in your area...

maface · April 29th, 2003, 12:52 PM

Quote:

Originally posted by goldenbuddha
I'd give them some time, transistions are often rough....

You do have a point, hopefully in time they get things squared away.

BFsoLo. · April 29th, 2003, 01:06 PM

Comcast user in New Mexico.

I have had Comcast for over a year now and within that time I have used 3 different modems and my connection is down very rarely. Comcast has never asked me to use a "certain" modem and even at the time of install they gave me a choice to use the 2 modems they had to offer.

No, I have no affiliation with Comcast and don't toot their horn on a regular basis, what I guess I'm trying to say is give it time and I'm sure things will improve. I don't believe whatsoever that they require a "certain" modem at all. I can think of atleast 5 friends in this area that have a different modem then mine.

Save your anger about Comcast for when they up your bill $3 here and $6 there every other month. They are cheap to start off but gradually they increase costs to catch up to the others.

squeech · April 29th, 2003, 01:10 PM

Future Comcast user:

I will soon be moving to an area that, until recently, only offered AT&T Broadband cable internet. That is, of course, now Comcast cable. If I wait long enough, I can hook up through Qwest. I was so mad a Qwest for so long that I just planned on using Comcast and that was that. It seems I may need to weigh my options a little more heavily for at least while Comcast get's their start here.

Hmmmm...

smurffart · April 29th, 2003, 01:20 PM

I've been using ATTbi for over three years and now am on Comcast. So far I've had no problem and noticed no drop in performance, although the "official" switch over is scheduled to take place in June....hopefully nothing will change (crosses fingers so hard they begin to bleed). So far they have said nothing to me about using a proprietary modem.