ResellerRatings Merchant Members Program

[ScottW]

ResellerRatings launched a new exciting feature called the Merchant Member program this week. Now, you can see which stores actively monitor feedback and work to resolve customer issues at ResellerRatings.

Merchant Members List

If a store is a Merchant Member, you'll see a green box indicating this on their reviews page. If not, you'll see a red box indicating that they have not yet subscribed as a Merchant Member.

Everyone wants their voice heard - now you'll know whether or not that's happening when you write reviews at ResellerRatings. Check it out and let me know what you think!

[Steve R Jones]

That's pretty cool. Looked around a it and saw:

7/10/08 6:20 PM
I want to thank you for your comments that you have posted your comments are very much appreciated by Cyberpower. I tried contacting you today but I was not successful in my attempts in reaching you. I want to inform you that I will keep trying to contact you to resolve all of your issues

.

[SiliconJon]

Interesting list. The first thing I wanted to see was a store with low ratings that was looking to improve...the first one I clicked was PGN / Price Guide Network, and their Customer Service repsonse reminds me of the purchases that make up nightmares...

Originally Posted by Syntax Error

Discovered that my order was going to the wrong address. I attempted to get in contact with the company within their business hours to have them contact FedEx to divert the package, but I was stuck on hold indefinitely. Also left voice messages and e-mails, but have received no response. The package ended up being delivered that the wrong address, and I had to get it delivered to the proper address as I have no time to drive three hours back to the incorrectly shipped address simply to pick up a package. Will not order from again, only ordered from PGN because they were the only ones that had an item that was out of stock from more responsible resellers.

*EDIT* In response to my response: To say that the shipment was shipped to the correct address is simply incorrect. It was shipped to my billing address, not my shipping address. My receipt from Google Checkout even confirms this; "Ship to: shipping address", however, FedEx tracker told me that it was en route to my billing address, which is wrong. To also say that I called while you were closed is also incorrect, I had attempted calling on Thursday, and I was put on hold. Unless, for whatever reason, PriceGuideNetwork.com decided to take an early weekend due to MLK would be the only explanation for your lack of responses. I never called while you were closed, obviously business days were the days I attempted.

Granted Syntax Error could be wrong on all accounts...but I'll go with their rating on who I believe there.

It's good to see customer issues being addressed, though sad that it requires a spotlight at times to get them to care. When a lack of ethics there is, a warning to others is our next best weapon. And of course there are always the negative reviews one must filter through...sometimes such reviews are obvious when they are illegitimate or irrelevant, other times they are convincing even if the truth lay not with the complainer.

[nomaxim]

I like it. Takes some of the guess work out of who has a merchant account and who doesn't.

Besides, what's up with one.

Scott's Store. Only a 8.2/10 and none of the 52 reviews are showing.

[vass0922]

Originally Posted by nomaxim

I like it. Takes some of the guess work out of who has a merchant account and who doesn't.

Besides, what's up with one.

Scott's Store. Only a 8.2/10 and none of the 52 reviews are showing.

and strangely an Elite customer!
H4X!!

[Socalgal]

It's

[RobRich]

Thread unstuck.

[Steve R Jones]

Originally Posted by RobRich

Thread unstuck.

And Spam free