Many years ago, while enrolled in a 3 Film at-a-time Monthly Plan, I was leaving town for several months. Not wishing to pay for something I wasn't using, I asked if I could cancel and be re-installed when I return. "Sure Can!" was the answer. Knowing that odd things happen in the BeeG Apple , I specifically queried if I could do so under the same terms ar I left. "Sure can!" was the reply.
Ah! but the DooG is , well, da DOOG so I specififically asked to speak to Manager about this, not wishing to have a single errant employee misinform me. Actually I asked several employees at different times the same questions with the "Sure can" answer. This was confirmed by Manager.
When I retuened and tried to re-enroll was now told that Plan was no longer offerred and when specifically queried as to when it stopped being offerred, was informed several months (huh?) before my trying to put it on hold.
Ah! But a more Co$tly Plan was offerred --and only included TWO (not 3) Films.
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Shoot to Present: was told my CC had expired and that I needed a newor different CC. I saw where that was leading so I declined a new card until I found out what happened to my current one.
Bank issued anew CC as my number was compromised by VISA. Gee...how many people get letters about how the friendly Bank etc. will "monitor their CC for FREE for 2 years checking their credit rating as its Card info has been compromised."
Ah! Friendly banks.
Back to Blockbuster. Went back with a spanking new CC which was accepted. When I asked whether my Plan would receive a pro-rata refundfor time it was innactive, not of my doing, or whether that Plan would start from that date..Well Guess how the story turns.
Indeed! They "no longer offer that plan, but [i] could enroll for [higher Cost "combo Plan ["no Thank you," I said] or a higher Cost SAME Plan ["no thank you," I say. "I want the same Plan (2-films at a time/flat monthly charge)"
Counter person (FT employee) "can't do that" and I have "to speak to Customer Service" which repeatedly had promised that District Manager would call me back to solve a simple CC matter. A month ago. With no call backs.
DooGie does some digging.
Quote:
Tara of Kalispell MT (11/29/07)
I used to work at Blockbuster ......[Snipped]... and recomended movie passes to people that had late fees and I got in trouble ....[Snipped]..... To buy the pass its $29 or $25 for 2 or 3 movies a month [emphasis supplied] and you keep them for as long as you want with no late fees and exchange them as many times as you want and not get charged anything more. They are a good deal but they taught us not to tell anyone about the pass unless they asked first
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Sounds like Blockbuster still had the 3-Film Plan which they many years ago stated to me no longer exists--or at least did so in Kalispell MT as late as '07.
Once again, cancellation, refusal to renew, and - Surprise! - lesser Plan for more money.
And it's up to me to call Customer Service --which, of course has no authority to do so --but will have the
singular (?) "District Manager for a City of 8,000,000 "call me back".
Somebody in the Lower Depths Forum suggested the name
PlanBuster.
Check its Rating at
ResellerRatings.
MegalosSkylaki
PS. Only the Dallas HQ is BBB accredited, but NOT RATED. All the other States and stores BBB reports is "outside of its Jurisdiction". My info to best of my knowledge is that New Jersey Attorney General is suing
PlanBuster for advertising "no Late Fees" when what it does is simple charge the Film to your CC.
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