Fraud or not?

[Bill in SD, CA]

Suppose you deal with a company ------ say ----- a clothing cleaner.

To have a shirt dry cleaned, the price is $4.00.

To have a shirt laundered, the price is $2.00.

You leave your shirts to be dry cleaned and the cleaners launder them and still charge you the dry cleaning price.

10 shirts dry cleaned ---- $40.00 ----- 10 shirts laundered ----- $20.00.


The reason they choose to launder them is because they send the dry cleaning to a different company and have to pay the other company more than they would get for laundering the shirts themselves and thus get less than $2.00 a shirt after the percentage paid to the dry cleaning company.


Yet they still charge the dry cleaning price (thus gouging the customer twice the price) under the theory that the average customer hasn't a clue about cleaning processes.

Should, however, the customer realize the difference the response is:

Oh God!! We made a mistake ---- let us take care of that for you.

Illegal??

Your thoughts?

Bill

[SoloCamo]

Was it signed and you have a paper that the clothes would be dry cleaned?

If so, you'd have a case. It's paying for services not rendered.

[Bill in SD, CA]

The invoices are stamped dry cleaning or laundry.

The invoice returned to the customer has the stamp 'Dry Cleaning' on it.

[Chuckiechan]

You local Dept of Consumer affairs will be interested in it. You don't tell the customer you dry cleaned when you didn't, regardless of what you charged him for.

It is fraud.

[sharder8]

Sounds about like the "Veteran's Clothing" in SD . . . they've got the wrath of the Veteran's coming down all around them right now.


What the heck is going on in SD anyway Bill?


Harder

[Steve R Jones]

Oh God!! We made a mistake ---- let us take care of that for you.

Unless you find a lot of other people in the same boat - odds are you can't do too much.