Need help with toshiba laptop

SVTcobra04 · April 4th, 2005, 09:08 PM

im trying to fix my dads laptop.its a TOSHIBA Sattelite. It is pretty abused.Virusus's trogans all that good stuff

anyway i have the system restore disks but the CD drive wont work

so i uninstalled it and reinstalled it...didnt work

it says "Device Status: Windows cannot start this hardware device because its configuration information [in the registry] is incomplete or damaged. (code 19) " any ideas on what i can do to fix this?? ill keep posting more problems cuz i know theres more

Kuasimodem · April 5th, 2005, 02:43 AM

Put the Restore disk into the CD drive and reboot. Enter the bios and make sure that the CD is set as the first boot device.

More than likely, one of the assorted viruses or trojans has disabled the CD drive in Windows.

fakan · April 5th, 2005, 02:52 AM

I would format the HD and clean install of OS

don’t waste time trying to fix win reg keys hmm just create a boot up floppy and format the hardrive.

After formatting just set boot sequence 'CDdrive' first and boot from a restore CD and do a clean install

SVTcobra04 · April 5th, 2005, 08:29 AM

i have a external usb floppy drive for it.will that make a difference?how do i make a boot floppy?

Xtreeme · April 5th, 2005, 08:40 AM

Lappy has to be able to boot usb devices. Make sure in bios its enabled, and set before the hdd in boot order. And that legacy usb device support is on.

fakan · April 5th, 2005, 01:44 PM

if its USB floppy its the same thing just unable boot from a bios - set the boot order before the hardrive

you can get boot up floppy at http://www.bootdisk.com/bootdisk.htm

its a free download

when you boot up of the floppy just type

'format c:' enter

ask you if you are sure

press 'y' enter

and you are formatting your hd

after the format is complete just put recovery CD in to your CD drive and set boot order CD drive

bingo you are installin win

SVTcobra04 · April 5th, 2005, 04:46 PM

i dont have any floppys...i can get em but is there another way to do this?

sm8000 · April 5th, 2005, 05:02 PM

Does this machine have, or did it have Roxio CD burning software on it?

SVTcobra04 · April 5th, 2005, 05:41 PM

yes it does have roxio on it...........i think the reinstaller disk 1 is scratched to the point of not working.......if i wiped the hard drive and put a new version of windows on it would it fix the problem?

sm8000 · April 5th, 2005, 05:51 PM

Absolutely, I think that would be the best, as others have mentioned.

One thing you may want to try, if only to get the CD drive working, is:

http://support.microsoft.com/default...b;en-us;314060