Dell Notebook Warranty Question

TurtleInTraining · September 21st, 2007, 11:59 PM

First off I would like to say that if this question out of proper forum conduct I apologize, and I will not pursue this matter anymore. I was not sure if it was or not so I decided to ask it anyway. Okay here goes nothing.

So I have a Dell E1505 Inspiron Notebook, and it has given me numerous problems and with Dell giving me refurbished parts, it only seems to get worse. They just keep on sending me parts that end up messed up. Say some sort of "accident" happened that would completely destroy the notebook. I think my model is discontinued. (Please correct me if I am wrong.) Would I get a new model? Or just another E1505. I have complete care, for another 2 years. I want to ask Dell, however I feel they would penalize or worse void my warranty if this "accident" was to happen.
Any input is appreciated. Again, I apologize if this is out of proper forum conduct.

TurtleInTraining · September 22nd, 2007, 02:30 AM

Bumb

Steve R Jones · September 22nd, 2007, 01:01 PM

Accidental damage cause by the user isn’t a covered by warranty

Probably no matter what you did – they’d rebuild it....

TurtleInTraining · September 22nd, 2007, 03:01 PM

yeah, I have accidental damage warranty...
so i guess there is nothing I can do. oh well
thanks for the reply

osprey4 · September 24th, 2007, 08:56 AM

If your notebook is spending too much time in the shop, then keep after Dell and they will eventually make it right. And yes, they do replace older machines with new ones under some circumstances.

By the way, there's nothing wrong with refurbished parts. Just means they aren't new. But they are functionally equivalent to new.

TurtleInTraining · September 24th, 2007, 10:14 PM

Yeah, I know there is nothing wrong with them but their track record (for me at least) has been that the refurbished parts have a shorter life. I know that may sound ridiculous, however it's still the case that the refurbished parts don't last as long. I've had my hard drive, dvd drive, bluetooth, and motherboard replaced at least once.
Thanks for the reply Os.

nemowolf · September 26th, 2007, 04:09 PM

You should call their warranty services department for clarrification. Anything that is sent in under AD coverage is typically assessed like a car after an accident to see if the damage was pre-exsistant or if it was truelly cased by the accident.

I dont know about Dell's warranty but generally most undergo a visual inspection to see if it was user abuse or really an accident.

If your worried about calling and having a "trail" left to discover your potential loop hole then check their web site. Most times if you call and say you need to print out documents because your "Dad", "Uncle", or other relative type is looking into getting a Dell and they want details before they buy ... well you get the idea. There are ways to get the information. If you get a friendly voice on the other side and strike up a good conversation they may give you "Ideas" on how to not have problems with the AD coverage and getting things repaired.

Cheers!

osprey4 · September 26th, 2007, 04:24 PM

Sounds like a lemon, if you've had all those parts replaced more than once. It sounds like a clear case that Dell should replace the entire system.

Polite persistance is the key.

nemowolf · September 26th, 2007, 05:48 PM

Quote:

Originally Posted by osprey4

Sounds like a lemon, if you've had all those parts replaced more than once. It sounds like a clear case that Dell should replace the entire system.

Polite persistance is the key.

Thats another thing you can try, call them and ask what the conditions of a lemon are as you appear to have one. Give them any reference numbers to work done on your laptop and see if they can have it reviewed for a "No Lemon" Exchange.