DELL Inspiron 1520 CD/DVD Drive Issue

[Effitol]

My sister just came home from school the other day complaining her computer wasnt working.

When I looked at it the cd/dvd drive does not show up under my computer anymore.

After looking through the device manager I get a "This device cannot start. (Code 10)" for the drive.

I havent been able to find any drivers for the drive, I've disabled and Re-enabled the drive, and I've completely uninstalled the drive but when I restarted it just gave me the same Code(10) error.

Can anyone help?

The drive is labeled as "TSSTcorp DVD+-RW TS-L632H ATA Device" under the device manager.

[rpyles]

I'm getting the same error on my 1520 too, but the drive is shown as a PIONEER DVD+-RW DR-K17Y ATA Device. It will play DVDs and CDs in the quick start mode, but not in the regular PC mode. I think the last time it worked was before downloading the latest Quicktime and iTunes update. I couldn't find anything useful on the Dell and Pioneer web sites.

[osprey4]

Remove the upper and lower filters as described in this MS article for XP:
http://support.microsoft.com/kb/314060/EN-US/

If you have Vista, the instructions are here:
http://support.microsoft.com/default.aspx/kb/929461

Use the Guided Help and you can't mess things up.

[rpyles]

I tried this. I got as far as step 2, where selecting the proper class showed two folders, "0000" and "Poperties", and nothing in the right panel. Selecting the "0000" folder displays a list of values, but not UpperFilters or LowerFilters. Selecting the "Properties" folder gave me an "Access is denied" message. I'm signed on as myself, and I'm the administrator for my PC.
I'm running Vista, and I've installed all the latest updates.
Still stuck.
Richard

[osprey4]

Richard:

Here's an alternative method:
http://www.castlecops.com/p1037408-D...ows_vista.html

[rpyles]

Success! Worked like a charm. Thank you!

[liamkshaw]

Hey, you guys just saved ne $300, which is what Dell was going to charge me to have someone come out and fix this same issue. It took me all of 5 minutes! THANKS!!!!