New Battery Not Recognized

[D'Arscone]

I have an old HP Pavilion N3250 whose battery had stopped charging, so I bought a replacement battery from e-bay. The seller had a very high feedback rating, and I received the product within a few days of ordering.

I took out the old battery (which no longer works) and put in the new battery. The battery charging light didn't come on, so I booted the laptop up and checked the battery status. It's simply telling me that the battery is "Not Present."

It recognized the old battery and says it's at 10% and charging (even though the old battery is drained and won't charge at all).

Question ...


Does anybody know why my laptop doesn't recognize that I've put a new battery in?

[D'Arscone]

update:

I contacted the seller and exchanged the battery. the new one charged up and works great