SONY VAIO PCG-GRZ610 System Recovery doesn't work

[clau]

I need to perform a system recovery on a brandnew SONY VAIO PCG-GRZ610, but it does not accept disk#2.

the set of disk I have:
Sytem Recovery CD#1 labeled UCG173XEUMB5_D1
Application Recovery CD#2 labeled ARCDG173_D2
System Recovery CD#3 UCG173XEUMB5_D3

System Recovery CD's boots from CD#1, goes through the menu, starts rewriting the image. unfortunately after finishing CD#1 it keeps asking for CD#2.

I have tried all possible recovery options, deleting all partitions, reset BIOS defaults.
a copy of disk2 with a different label (UCG173XEUMB5_D2) did not work, also I tried to copy the content form original disk3 with the disk 2 label (UCG173XEUMB5_D2) - no luck.

there is no trouble reading the original disk2 in other computers.

SONY technical support is "not able to authorize warranty replacement of .. System disks via email. You need to call in and have on hand a copy of your bill of sale to expedite service."

unfortunately I am down here in mecixo, and I do not see my self paying for being put on hold for however long this INTERNATIONAL phone call would take.

any advise? I appreciate it! cheers - clau

[clau]

is there really nobody out there who has this damn same machine and could help me out with disk#2?

I could even download it from somewhere....

please!!!

SONY customer care is somewhere in the same corner of the toilet as DELL customer care.

[PCTORQUE]

I have a Sony PCG-GRV680 here for bench testing and though system recovery takes well over an hour, all the CDs work. What I would suggest is getting an OEM Windows CD and loading it manually using the code off the sticker on the bottom of the computer.

[shady06]

yeah, just reinstall windows

[clau]

first thing I tried was installing windows with the SONY key.

unfortunately the SONY comes with XP HOME and all I have here is a OEM XP PRO or XP UPGRADE, so the SONY key will not work...



PCTORQUE:
are your disks labeled like that
SONY Sytem/Application Recovery CD PCG-GRS700/GRZ600 Series Version G173.0?

cheers all...

[PCTORQUE]

There are 3 System Recovery CDs and 3 Application Recovery CDs labeled as "PCG-GRV-600 VG181.0"

[clau]

PCTORQUE:

so it looks like there are cd's missing than, cause I only have two disks: 2 system recovery and 1 application recovery...

SONY was not even able to tell me that much.

cheers

[PCTORQUE]

There's actually 7 because there's a "Click to DVD Recovery CD" also. I have no idea how many your model should have come with though.

[clau]

is there really nobody out there with the same machine reading the same forum???

[mytfastss]

I have the PCG-GRZ610, It Comes with 6 CD's total, 3 for System Recovery and 3 for Application Recovery.
The Ones I have are as Follows..PCG-GRS700/GRZ600 Series Version G173.0.
The Computer Has Win-XP Home. Hope this Helps.........