Who here has heard of MSI shipping a motherboard with a bent pin!!!

MrSpartan1717 · February 28th, 2009, 01:06 AM

Ya I had a buddy buy a MSI motherboard Socket 775. Brought it home and noticed that the 2 of the CPU pins where bent. Went to take back to the store. After fighting with them. The store manager told him he did it and that it was his falut. And that he has to call MSI for warranty. Plus he asked if the motherboard had RAID and the IT Techican said it did and it did not have the RAID chipset. So he called MSI after being pissed off and asked if they would send him his money back they said sorry we can not do that. Even though it was 14 days with in purchuse date. So he asked if they could send him a motherboard simlar with RAID and he would even pay the difference if there was. And they said no. All they could do was send him the exact same motherboard. So he asked if they could fax or email the retailer explaining that it was a defect in manufactuer and he deserves full refund and they wouldent. Which they took full responsibility for the defect and said yes it was manufactuer error. But would do nothing to contact the retailer. Anyways he fixed the motherboard. But he had to go get a special tool kit just to do it. Just has not booted he just stored it after that. Probbly will sell it to someone who wants it. I just found that to be rediclous on the company and the retailer. Blameing him saying it was his fault and then really doing nothing. And the only reasson why MSI was just gonna send him motherboard. Is because he said it part of your warrenty plan to replace it.

ShyguyXPC · February 28th, 2009, 03:07 AM

even manufacturer defect aside, it was purchased and still under the RETAILERS 14 day return policy, I'd say 90% of the blame falls on the retailer then.

Which motherboard was this (to see if it has RAID or not, very few these days don't)

as to CPU Pins? what CPU pins, LGA775 doesn't use pins on the CPU's... at least not in the conventional sense, nor the ability to bend them... or are you referring to the CPU's socket pins that make contact with the CPU's?

in any sense, the fact that the Retailer should of had their info right on the RAID stuff, as well as should have taken it back, tells someone probably not to deal with them again, especially if its with in their return policy date/term time limit.

even more so if it was a manufacturer defect.

once contacting MSI, I can understand from their point of view not exchanging or replacing the board with anything other than the exact board, unless that board is no longer manufactured.

I know its a shitty thing to do, but can understand why, and since they really don't take care of transactions in the way the retailer your friend bought it from, I can also see why they weren't going to do the whole replacing for one with RAID, though it would of been nice had they done it.

granted they could of contacted the retailer & explained things, but technically it was well with in their rights not to if thats what they wanted to do. add in it could of just been the customer support or tech support person you were dealing with at the time, some will bend over backwards for customer service others will stick rigidly to their rules & policies they're supposed to go by, as theres usually some leeway allowed for CS & Tech Support Reps when dealing with these companies.

as to the blaming him part, that was the Retailers fault not MSI, as they admitted & took full responsibilty for it. and they at least offered a replacement board for the damaged one, so they did their part & abided by THEIR warranty process, so thats why I said at the beginning that its mainly 90% the retailers fault for not standing by their warranty/RMA process, only to blame the user on an obvious Manufacturer Defect.

I won't deny that I'm a fairly loyal MSI fan/user, but I'm also not a fan boy either, as I do prefer some other brands of Boards & components, but when its come down to Motherboards, MSI has always had what I needed & wanted at the prices I'm looking for.

my last dealing with tech support was OK, I asked for enough push pins & springs to replace the ones on my Open Box Mobo from newegg, and only got half of what I wanted after shelling out $7 in shipping (I'm guessing it was more than shipping, probably handling fees also), but still, I need to replace at least one of the pins on the mobo for the Chipset heatsink, wanted to replace all 4 for both chipsets to ensure they were all good, but 1 or 2 is better than none.

prior to that one other time I had to get an SLI bridge adapter & had good luck with that, same $7 shipping, part was free.

my last 2 prior systems were MSI mobo's (a Socket 939 SLI board, and an Athlon XP Socket A board, which would detect an XP Mobile chip properly that an Asus nforce 2 board couldn't), my current Q6600 Resides on an MSI SLI motherboard, my i7 will be in an X58 Crossfire capable board, & my brothers friends system is using an MSI G31 chipset board for my old Core 2 Duo.

aside from the 2 I have to build this week (X58 & G31) won't know till I get them built, I've never had a problem with my boards from MSI, and the couple of video cards too.

but like I said, sounds more like the Retailer Didn't stand behind their RMA/Warranty Process.

The fact that the salesperson didn't tell your friend the right info, right there that should of been instant grounds to replace it with one that did, regardless of the defect.

best thing I can suggest is take it up with store management or if possible Corporate level management if the store is part of a larger corporation... (if this was Best Buy, don't know if their up there in Canada yet but, don't expect much cooperation from Corporate level, they stand behind their inept store management & technicians usually 110% regardless) if nothing follows through with that, make a report with the Better Business Bureau & local chamber of Commerce in which that store resides & explain what happened.

as far as MSI goes, they could of done better, but they did do what they were required to as far as their warranty process goes, with replacing the same exact board.

maybe your friend can sell the board for almost new online or locally & make some money from it, buy a new one for the difference & make absolute sure it has what he needs, don't use the same retailer, take business elsewhere & just chalk it up to bad/learning experience.

not much else to do in the situation after that.

MrSpartan1717 · February 28th, 2009, 03:35 AM

Sorry dude I mean the pins in the Socket. He just fixed himself and shelved it he ended getting a better motherboard in the end. As for me. Last thing I owned from MSI was a Geforce 3 with DVI out 64MB. And that was long time ago now. Still have it still. Works too. Use in this old computer that doe's nothing. I put Windows 98SE and some MS DOS games on it. That dont work under 2K/XP/Vista.

ShyguyXPC · February 28th, 2009, 04:25 AM

yeah, got a Geforce 3 also, Ti-500 but its a PNY, though I have a Geforce 4-ti-4200 which was the first thing I ever bought & heard of MSI, still works also, haven't used it in a long time, but when it did (3 years ago) it was still kicking. the Geforce 6600GT that I had went into my brothers friends system, which I'll be getting back this week to keep, but thats still going strong and is MSI also.

also somewhere have my Geforce 4 MX440/460 card somewhere also MSI & still running.

MrSpartan1717 · February 28th, 2009, 04:49 AM

Nice. In Terms of motherboards I prefer ASUS I like the features. My ASUS P5k-E/WIFI is nice at the time. I like what it offered I want to get a new motherboard here maybe. Who knows. What do you think of P5K-E/WIFI. What is your take on my bulid. I know the Ram and the Card could be better. In time here just waiting on the TAX man. To hurry up!!! But all in all what do you think?

Computer Specifications

Mother Board:

Asus P5K-E/WIFI APP Socket 775

Processor:

Intel Core2Duo @ 3.16GHZ 6 MB Cache 1333 FSB Socket 775 (E8500 Wolf Dale)

CPU Cooler:

Zalman CNPS9500AT Socket 775

Random Access Memory:

Kingston DDR2 2GB @ 1066

Hard Drive Disks:

2X Seagate Barracuda 7200.11 500GB

Raid Fashion:

Raid 0

Graphics Card:

ATI Radeon HD 3450 512 MB HDMI Out (RV620)

Power Supply Unit:

Antec TruePower Quattro 1000 Watt

Monitor:

Acer x213w 22Inch Connected Via DVI Using 1680 By 1050

Operating System:

Windows XP Professional 32 Bit Service Pack 3

MrSpartan1717 · February 28th, 2009, 04:50 AM

Video Card****

ShyguyXPC · February 28th, 2009, 01:58 PM

yeah, the one weak spot in the entire build is the vid card. anything in the mid range of cards would severely thrash that 3450 it isn't even funny.

but depending on what you have to spend, & the games you play, would really determine the vid card to get.

a 3rd hard drive to back up important data to couldn't hurt.

maybe another gig of RAM.

but aside from all that, not much to improve on that system, unless you plan on moving up to 64-bit Windows, or plan on doing many multitasking programs etc, which would benefit from more RAM, & a Quad core.

MrSpartan1717 · February 28th, 2009, 08:23 PM

Ya the RAM and Video Card I know our a must. Long story with the ram. basiclly when I ordered it I asked to send 2 2GB of 1066 ram. But the tech thought I just said 2GB of ram. And only ordered me 2 1gb sticks at 1066. Kind of pissed me off. Told him he should listen to customers a bit better next time. But he only charged me for the two sticks of ram and said sorry. So it was all good. And as for the video card I just wanted something cheap at the time to get me by. And I either have to travel. Pay out of my ass in my city. Or go cheap for price. Or order off the internet. And I was desperate for a card did not have a ride to my favoruite computer shop. Credit card was no go so online was out. Plus I did not want to wait 7 to 14 days shipping. And I needed something with HDMI out at the time. And the one store is kind of a rip off you have to watch what you buy there. But anywys all they really had that I wanted at the moment was the 3450. And for fifty dollars I said what the hell I need it. Plus it was 512MB. Had the HDMI Out right on it. Im just going to reuse it in my old Pentuim 4 machine that put together for the hell of it with a friend. Ya has for Hardrives I'm maxing out and going either a RAID 1-0 or just stright 0 for speed who knows. And same with the RAM once 64 Bit Windows Seven comes out. No point and buying 64 Bit Vista now or even XP. Has for quad core I dont really need all four cores. Plus I have been told Duo core is still better to use. I heard quad core is really only for the hardcore gamers and the video editors. And I do game but not crazy. And as for video editing im not huge on that stuff. But ya future upgrades include better video card. Maxed out ram eventually. Five SATA 3 hard drives. And that is it for this bulid then I work on a new one. Possbly when the I7 parts get cheaper. Hey do you think this was a good deal for a computer that i friend sold me. Still have no why he gave me such a good deal. Anyways I got thesse parts all for a total of 60 dollars and this was like in August when i got this. Do you think it was worth it I sure as hell do for sixity dollars.

ASUS P5VD2 MX SE the only issue is intergrated audio is shot.
Pentium 4 3.0GHZ @ 800MHZ FSB
2GB Kingston DDR2 Ram @ 533 FSB
500GB Seagate Sata 2 Hard Drive
Zalman CNPS9500AT (First time I seen this cooler up close)
Piano Black Case (Has a few dings but all in all good shape)
3 80MM Fans
USB PCI 2.0 Card (that is what I orginally asked him he had, Then said ill throw the this system in for 40 more dollars. Pretty much!!!)
VIA intergarted video up to 1GB Of VRAM

All I had to buy was a power supply. A Dvd Drive. A Black Floppy. Because he did not have black ones laying around. Oh and he gave me Celeron D 2.80GHZ @ 533 FSB. He was not sure if the P4 worked or not. So he gave me that just in case. Anyways I got all that for 60 dollars Canadian. Basiclly he just wanted 20 for the USB card. fority for the parts. So that is what my 3450 is going in. And that computer is getting hooked up in my bedroom for media. Using my LCD TV as a monoitor. It is kinda loud for a computer. But no different then hearing a house hold fan all day. Plus the TV will drown out the sound.

MrSpartan1717 · February 28th, 2009, 08:29 PM

So was it a steal or was it steal. Like I said I have no idea why he gave me such a deal. I think he really had no use. And knew i could do something with it. Plus his house is small he said and he already had two computers that where good. Plus we our good friends and we do help one another like that when it comes to computers. Last week acully he wanted some PC133 SD RAM for this really old bulid that he put together for the hell of it. And I just Laughed because I have tons of that old ram. I was like how much. He said 512 would be nice. So I gave 2 256 stick for the hell of it. Put Suse Linux on it I guess and is letting his son use it for school. Because he said he just needed a crap box for typing and surfing.

MrSpartan1717 · February 28th, 2009, 08:29 PM

Anyways what do you think?