Audio not working!

**Purijux** · February 10th, 2012, 02:34 AM

I re-formatted my computer, I've had this problem before, but it was months ago and I cannot remember how to fix it.
All I did last time was give my computer specs and someone helped me fix it first go... I hope that can happen again.

Field Value
Computer
Computer Type ACPI Multiprocessor PC
Operating System Microsoft Windows XP Home Edition
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.6001.18702
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ADAM
User Name Adam Dunlop
Logon Domain [ TRIAL VERSION ]
Date / Time 2012-02-10 / 17:44

Motherboard
CPU Type DualCore AMD Athlon X2 250, 3000 MHz (15 x 200)
Motherboard Name Asus M4A78 Pro (3 PCI, 2 PCI-E x1, 1 PCI-E x16, 4 DDR2 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset AMD 780G, AMD K10
System Memory [ TRIAL VERSION ]
BIOS Type AMI (06/18/09)
Communication Port Communications Port (COM1)

Display
Video Adapter ATI Radeon HD 4800 Series (1024 MB)
Video Adapter ATI Radeon HD 4800 Series (1024 MB)
3D Accelerator ATI Radeon HD 4850 (RV770)
Monitor BenQ G2200W (Analog) [22" LCD] (B6804573026)

Multimedia
Audio Adapter ATI Radeon HDMI @ ATI RV770 - High Definition Audio Controller
Audio Adapter VIA VT1708S @ ATI SB700 - High Definition Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive ST3500418AS (500 GB, 7200 RPM, SATA-II)
Optical Drive HL-DT-ST DVD-RAM GH22NP20 (DVD+R9:16x, DVD-R9:12x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions
C: (NTFS) [ TRIAL VERSION ]
Total Size [ TRIAL VERSION ]

Input
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-24-8C-0E-75-24
Network Adapter Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (192. [ TRIAL VERSION ])

Peripherals
Printer EPSON Stylus TX400 Series
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB1 Controller ATI SB700 - OHCI USB Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB2 Controller ATI SB700 - EHCI USB 2.0 Controller
USB Device Apple iPod
USB Device USB Audio Device
USB Device USB camera
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 1203
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product M4A78 PRO
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case

All help is greatly appreciated.
Thankyou.

**RicheemxX** · February 10th, 2012, 03:27 AM

You need to download and install the drivers. If this is a prebuilt machine (dell, hp ect) you can go to their website and get them. If not you'll need to know the manufacture and model of the motherboard you are using and you can go to their site and get them.

**Purijux** · February 10th, 2012, 03:34 AM

Originally Posted by RicheemxX

You need to download and install the drivers. If this is a prebuilt machine (dell, hp ect) you can go to their website and get them. If not you'll need to know the manufacture and model of the motherboard you are using and you can go to their site and get them.

I had my computer built custom, I had sound the other day before I reformatted.
I've tried downloading the appropriate drivers, but it won't work.
Last time this happened, I was told to download a programme & it worked. I just can't remember what it was or which forum I asked on.

I've tried everything.

**stroyal** · February 10th, 2012, 12:08 PM

There is no program, just drivers, and unless you give us your motherboard brand, and model, no one can help you.(I see you did)

This is not an uncommon problem, in fact everyone in the world, that dose a clean install, except for true recovery disks, has to reinstall sound drivers.

No program will do anything with sound, until the drivers, are installed.

I'll see what I can find.

**RicheemxX** · February 10th, 2012, 12:34 PM

Actually now that he has posted a little more of the pertinent information it might help to know exactly how you have your audio setup. Or more to the point what source are you using? The actual audio jacks, hdmi, or what?

Being that you have a via audio chipset you may actually have to download the via hd audio codecs and that is actually a program, well its drivers but it comes as a program VIA Drivers Download - VIA Technologies, Inc.

From the drop downs select
Microsoft Windows
OS>Windows XP
type of driver>audio
Product>VIA VT1708S - it should be the 6th one down

**stroyal** · February 10th, 2012, 12:37 PM

Here are all your drivers.
Sound is not the only one you are missing, look closely, you defiantly need the chip set driver, and most likely the video driver.

Generally, you want the newest one that is not a BATA.

XP installs some drivers, like network cards, and that should be fine, unless the Asus one is newer, or you are having trouble.

Don't be afraid to ask more, as sound drivers, have a history of being difficult, sometimes.

I have done many installs, and reinstalls, with sound, over the years, to get one working.
Partial installs, mess thing up, for the next reinstall.

ASUSTeK Computer Inc. -Support- Drivers and Download M4A78 Pro

I have an old MSI board, and I have the right drivers, but no mater how many times I have tried, and how many different ways I've tried, they don't work, so I just threw an old PCI sound card in.

I think it is the only one that I have not been able to get working, so I assume it is dead.
When I got it, it had a Sound Blaster, so it very well could have been dead.

**stroyal** · February 10th, 2012, 12:45 PM

You're right, most drivers for sound cards, have an install program.
I was thinking of a program, in the bigger sense.

That bring up another question.
How was the install, done?
Did you try to install, at boot up, when XP discovered the card, or did you ignore XP, and continue to boot, so you can use the program method, in windows.

I have found when you try at boot up, it screws thing up, when you go to use the install program.

**Purijux** · February 10th, 2012, 08:10 PM

Originally Posted by stroyal

You're right, most drivers for sound cards, have an install program.
I was thinking of a program, in the bigger sense.

That bring up another question.
How was the install, done?
Did you try to install, at boot up, when XP discovered the card, or did you ignore XP, and continue to boot, so you can use the program method, in windows.

I have found when you try at boot up, it screws thing up, when you go to use the install program.

I fixed it. I downloaded a program called VIA HD Audio deck. It supports my sound card, therefore works.

**Purijux** · February 10th, 2012, 08:14 PM

Originally Posted by RicheemxX

Actually now that he has posted a little more of the pertinent information it might help to know exactly how you have your audio setup. Or more to the point what source are you using? The actual audio jacks, hdmi, or what?

Being that you have a via audio chipset you may actually have to download the via hd audio codecs and that is actually a program, well its drivers but it comes as a program VIA Drivers Download - VIA Technologies, Inc.

From the drop downs select
Microsoft Windows
OS>Windows XP
type of driver>audio
Product>VIA VT1708S - it should be the 6th one down

Thank you, but I fixed it without reading this although this would have been the fix I had to look for.

**RicheemxX** · February 10th, 2012, 08:29 PM

Glad you got it working. Once I saw it was an ASUS board with that Via chipset I figured that's what you'd need. I know my ASUS board is pretty much the same way. The drivers are a PITA with Windows 7 64 bit though.

If you haven't already you should still double check the link Stroyal posted and make sure you get all your drivers installed and visit the AMD/ATI site to get the latest drivers for your video card.