Mozilla Firefox and Internet Explorer 6

Avivaldi72 · November 24th, 2004, 10:15 PM

I have a friend who uses Mozilla Firefox as her browser. However, I am helping her with QuickBooks and it REQUIRES Internet Explorer 6. She has a cable modem. Firefox connects to the internet and works well. However, Internet Explorer will NOT work! It opens, but it acts like it does not detect the internet settings. I have checked and re-checked the settings. Is there some kind of conflict that would cause IE to not work? She also can't get windows updates.

Any ideas? We've run Spybot, HiJack This, virus scan, the works. I am at wits end!

Thanks in advance for any help!

Dommi · November 24th, 2004, 10:16 PM

Quote:

Originally Posted by Avivaldi72

I have a friend who uses Mozilla Firefox as her browser. However, I am helping her with QuickBooks and it REQUIRES Internet Explorer 6. She has a cable modem. Firefox connects to the internet and works well. However, Internet Explorer will NOT work! It opens, but it acts like it does not detect the internet settings. I have checked and re-checked the settings. Is there some kind of conflict that would cause IE to not work? She also can't get windows updates.

Any ideas? We've run Spybot, HiJack This, virus scan, the works. I am at wits end!

Thanks in advance for any help!

have you run the internet connection wizard?

cehck the control panel internet options

eagle1 · November 24th, 2004, 10:30 PM

Firefox should not give any compatibility problems to Internet Explorer.
Check the Firefox Internet configuration (check if she's using a proxy or whatever settings) and put the same information on the IE browser settings.

Avivaldi72 · November 26th, 2004, 01:12 PM

Thanks for the answers. I'll try again. There is no proxy; that is why I am baffled. The settings are exactly the same, since she & I use the same ISP, I know for sure what the settings should be. I am wondering if she has a virus. I wanted to have her go to Symantec's website for the free scan, but it, too, requires Internet Explorer!

vass0922 · November 26th, 2004, 01:29 PM

try adaware, I've seen where spyware will block access for IE, but as soon as you work witha different browser its fine.
For instance my roommate came to me saying his PC couldn't get online (cable modem)

So I went downstairs, I could open IE fine but it wouldnt' go out and get the webpages.
Checked, and I could ping and resolve names from the net so I knew it was working.
I downloaded Opera via FTP, installed and ran that.. up and running as expected. IE was still dead in the water though.
ran adaware through it, and IE was running again after cleanup and reboot.

DallasDon · November 26th, 2004, 01:34 PM

You might open IE and check:

Tools>>internet options>>connections>>lan settings and see if "automatically detect settings" is checked.

sr71000 · November 26th, 2004, 02:10 PM

like he said..just run internet connection wizzard again. you'd be surprised how many times that'll work. I work in a school w/ 300+ computers and in our e-mail inbox for web problems we have an auto-response telling them to restart the computer and talking them through running the internet connection wizzard....fixes 90% of the problems

lol (crazy teachers

)

edit/ don't bother w/ symantec. check out www.grisoft.com or www.grissoft.com (not sure if it's 1 s or 2) and download avg free edition. faster than norton, free, and performs better imo. it dosen't have all the fancy stuff but for an anti-virus...it's one of the best (again..imo) try it out...free and it downloads so you don't need ie. plus...make sure you get any updates on any programs she has. for ad-aware www.ad-aware.com make sure she has ad-aware se, the newest version. if it's not the newest version she will not get all teh defenition updates. you may also wanna try enabling the beta deffenitions because even though they may not be gold yet...it may find something that's causing a problem. same thing with spybot..make sure you have the newest version.

that'll be a huge help

so three programs to try and make sure she has and are up to date

avg antivirus www.grisoft.com (that's the right one..i checked it)
ad-aware se ver. 1.05 se personal www.ad-aware.com
spybot s&d ver 1.3 www.safer-networking.org/en/download/index.html

good luck w/ all that fun stuff

kwebb · November 26th, 2004, 05:41 PM

Besides the fact that it is free AVG is junk. Not really worth having IMO. I have uninstalled it from all my rigs. False positives (which tortured my system. thanks AVG) and numerous misses have pretty much killed any confidence I had it AVG as a legitimate A/V alternative. I like free but I like a decent product as well.

I'd second Ad-Aware and any other free spyware app you can find. They all miss some. Nature of the beast. Spybot does the best job of the lot IMO but i have multiple spyware programs since there are occasions where spybot will not solve the problem. Rare but it happens.