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Old March 9th, 2005, 06:19 PM   Digg it!   #1 (permalink)
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AOL cant connect to site

On the boss' wifes laptop, he wanted me to look at it cause her AOL (terrible ISP I know but they refuse to upgrade) wont access this one site.

www.renweb.com

Its a site where she looks at his kids grades at school. The first page can be accessed fine but ones you try and click the "Parents Web" near the top center of the index page, a "Page Cannot Be Displayed" error page pops up.

I've tried using IE instead of AOL but whenever I open IE no pages load, it just continually makes the "refresh clicking" noise, and doesnt let it load a page.

I've never used AOL (thank god) so I'm not sure how to manipulate the browser settings or what could be wrong. The page she is trying to access is over a secure connection and that might have something to do with it. Looked in the browser options but didnt see anything pertaining to secure connections.

This is what the browser address bar says when I get the error
"res://C:\WINDOWS\system32\shdoclc.dll/dnserror.htm#https://www.renweb.com/RenWeb_ParentsWeb_Login.htm?"

Any ideas?
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Last edited by BattleToad : March 9th, 2005 at 06:23 PM.
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Old March 9th, 2005, 06:21 PM     #2 (permalink)
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I have an idea.
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Old March 9th, 2005, 06:22 PM     #3 (permalink)
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https is the indication that it is trying to access a secure site

what verison of aol?
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Old March 9th, 2005, 06:22 PM     #4 (permalink)
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Haha I knew what it was going to be even before I clicked it. I use it, but you know people, dont like changes.

AOL 9.0 Optimized
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Old March 9th, 2005, 06:23 PM     #5 (permalink)
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Have you tried updating to the latest AOL 9 Security Edition? I hate AOL, but that one seemed to work just fine when I installed it on my sister's comp up in PA last month.
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Old March 9th, 2005, 06:24 PM     #6 (permalink)
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just a suggestion, have you checked for spyware?
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Old March 9th, 2005, 06:45 PM     #7 (permalink)
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Ran Adaware (I'm not trying to DL spybot on a 56K connection haha) since she had it, not to bad, didnt come up with a lot. Check the start up suite and the worst thing I found was Weatherbug, checked the current processes and again weatherbug was the only thing out of the ordinary.

I put Firefox on here, but when I open it up it wont load any pages, just a cannot find start.mozilla.org or wahtever site I type in, any ideas on how to set up Firefox to work with AOL?
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Old March 9th, 2005, 06:55 PM     #8 (permalink)
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Figured it out. I'm a noob. Haha.

Norton's Internet Security was blocking all secure connections. Thanks though guys.
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Old March 9th, 2005, 06:59 PM     #9 (permalink)
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Oh gosh how are we supposed to know you had NIS installed???


Glad you got it working.
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Old March 9th, 2005, 08:13 PM     #10 (permalink)
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haha I didnt even know it was running cause the icon tray was hiding it, when I clicked to expand the tray I saw it was instantly though, OMFG. Haha.
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