HELP! Unable to connect to mail exchange server...

[kramo123]

I am trying to connect to an email exchange server, for some private business matters. The site is- http://mail\exchange and I can't get in!!! It always comes up with "cannot display the webpage" etc...
I have Norton Internet Security 2007, if that could be a problem.
Things I have noticed include... in IE7 which I use, the \ always changes to a /, and I can't stop it, so that could be the problem there...
Then I downloaded Firefox because I use it in times of strife! However, Firefox also does something wrong... it ALWAYS adds .com to the end, even though I don't want it to, and I can't stop this either... In an attempt to stop it I only wrote "mail/exchange," but this somehow redirected me to GMail?!

Can any of you help? Do I need to reinstall IE6, or do something with my firewall?

Thanks
Kramo123

[usslindstrom]

I use, the \ always changes to a /, and I can't stop it

I think you hit the problem right on the head.

When I type mine in the browser: I of do it like http://www.domainname.com/exchange

Should be the "/" instead of "\"

If for some reason it doesn't work, then I would check to see if the exchange web services are enabled, and likewise no firewall is blocking any ports related to it.

My first suggestion though, is to use what I already mentioned. If that doesn't work, then go to the web server that's hosting exchange and check the config on the web page itself.

OWA is pretty finiky sometimes, but most of the time it's 100% to do with permissions. Easy fixes.

**By the way SSL has to be enabled and the web page hold a certificate, since the login page is https** - By just typing http://blahblah.com/exchange, you'll get redirected to the secured side of your site.

One thing you can try, to rule out any kinda' DNS issue or something inbetween is just type the IP address of the thing with the "/exchange" at the end.

http://192.168.0.1/exchange

Or whatever the addy is.

[kramo123]

*sigh*, I'm sorry to tell you this, but I'd have no idea how to any of that stuff. How can I type "http://www.'domain'.com/exchange" when http://mail\exchange, is the actual address?
How do I check the config of a page, and how does that lead me onto getting into the page? And how does Outlook Web Access have anything to do with this, since I'm using IE?
Thanks

Update: My friend can get into it on his computer... how would i get the IP address, or should it work if I ping it (although I've attempted to ping about 4 or 5 different variations on the web address).

[usslindstrom]

Oh, my mistake... I was making a couple of assumptions based on the fact you mentioned you were using Internet Explorer. Are you talking about accessing your domain mail from a web browser? Or are ya' just trying to point to an exchange server with outlook express or regular outlook?

If it's the second option, and you're just trying to point to an exchange server using outlook, don't use the "http://" in the beginning or "\exchange" at the end. Just use the fully qualified domain name, and it'll work.

Such as:

Exchange Server Location: computer.mydomain.com (If your doing it from *within* your domain, you don't need the mydomain.com - just put the computer's name in the block.)

If the services are running, you don't need the \exhcange part.

But please clarify how you're trying to get onto your mail.

And for your "pinging" question. If you have DNS setup properly in your domain. You should just be able to type "ping" and the name of the computer you're looking for. (Looks like the computer's name you're looking for is "mail)... So, in the command prompt, you should just have to type "ping mail" - and if it's set up correctly, it should resolve to an IP and give you responses. Put that IP that it gives you in the browser with the "/exchange" at the end of it.

[kramo123]

well it appears that its trying to point to an exchange server, as its definately not restricted to my computer...

I tried it today... from my office I can get in, my friend can get in from office, and he can get in from his house, by typing exactly what I'm trying to... I get the feeling that this must be IE7s fault...

[usslindstrom]

So, it is the webmail you're trying to access...

While at work, do the "ping mail" - the word mail is in place of the computer name hosting your exchange services, so if it's something else, please type "ping ____" instead.

Put whatever IP it returns back to you in the address bar with "/exchange" at the end of it.

[usslindstrom]

Oh - and if your moving the computer between work and home, make sure that while you're at work it falls under the same subnet of your exchange server, (or there are some routers in place to know how to handle the traffic if it's not.

Alot of times, people will have their home IP address in their laptop (usually 192.168.0.1 or similar) and expect it to work in their production enviornment.

Usually DHCP is enabled in a working environment, so if that's the case, please ensure that you're getting your address from within the network. - Otherwise you'll never be able to see anything at all with your computer while attached to the net at work.

But please try what I suggested earlier, and "ping mail" from within your work domain. (That's assuming that "mail" is the name of your exchange server).

[Artem85]

Thanks to all. I have the same problem and you help me
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