Broadband dials and connects but isn't really connected HELP - Tech Support Forums

Scupham · August 19th, 2008, 06:28 PM

My broadband is a dial up modem broadband, it dials 0,38 and works OK on my laptop, on the PC it's stopped connecting properly. I can't get it to connect to the internet at all, even though it says it is connected.
All I get on the page is the not connected page but the modem says it is connected.
HELP Can you suggest what I uninstall, reinstall etc. to get it to work, I've updated the spyware checker from another machine and run that but it's not that - I can't really update the virus checker as there are so many bits to update, I'm lost in it.
I could really do with as many suggestions as possible.
Cheers
Jillxxx

P.S. I'm with Orange in the UK.

nemowolf · August 19th, 2008, 07:52 PM

broadband =/ dial up. You have one or the other but not both. what does dialing 0,38 mean? Are you physically dialing from a modem on telephone line?

Scupham · August 25th, 2008, 04:21 PM

Hi
Sorry, I was convinced I'd answered this before I went away for the weekend.
It is absolutely broadband - I have a direct constant connection with Orange through my livebox however for my other PC and my laptop I use a Voyager 105 ADSL modem which has to 'dial up' into the link. It's still broadband.
Hope you can help honey
Cheers
Jill

Nude_Lewd_Man · August 25th, 2008, 04:57 PM

Okay, it sounds like you're in the Land Of Eng, and I think I understand the situation...

You have two ADSL modems, one is the Orange "Livebox" and the other is a Voyager "105". The Voyager sounds like it is a USB-powered device, which will effectively be "broadband on demand", meaning that it "dials up" when you want to connect.

The problem I suspect you're having is that the Livebox is using the line when the Voyager tries to connect - which it can't do as the data part of the line is already in use. It is on a similar theme to not being able to make two 'phone calls at the same time on the same line...

If this is the case, I would have to ask why you're trying to use two modem devices - instead of just running a cable from the Orange Livebox to the other computer... If you can't (or don't want to) do this, then I suggest that you disconnect the one that you aren't trying to use, but the Livebox is prolly the better option as it sounds like it also acts as a switch - and it can prolly work as a DHCP server, meaning you can share files/folders between the computers....

Scupham · August 25th, 2008, 08:06 PM

Nope, sorry, only ever have one connected at the same time, we've come across that problem before.
Thanks anyway.
There is only ever that computer on when this happens - the main one is mine but the problem computer belongs to the husband and kids - between them they always have problems so I always have a stand alone - lost too much stuff to trust them any more.
Any other ideas guys?
xx

nemowolf · August 25th, 2008, 08:30 PM

Quote:

Originally Posted by Scupham

Nope, sorry, only ever have one connected at the same time, we've come across that problem before.
Thanks anyway.
There is only ever that computer on when this happens - the main one is mine but the problem computer belongs to the husband and kids - between them they always have problems so I always have a stand alone - lost too much stuff to trust them any more.
Any other ideas guys?
xx

I think you misunderstood and pointed out exactly what they were trying to say. If only one is ever connected at the same time, of course something is broken. Why do you not just use one connection instead of your current not-100%-functional setup?

You really should have someone come out and get your home network set up properly so everyone can be online at the same time and probably cut your inet bill cost some as the second connection can then go.

Scupham · August 25th, 2008, 08:35 PM

Sorry, wrong, ding!
We have stand alone computers, I don't trust the rest of the family near my data so always use stand alones and flash drives.
Really need help guys, I kind of know it's broken, that's the point, only thing is I need help fixing it - I can usually sort a problem out myself if I've come across it before but this is a new one on me as only one PC or laptop at a time is online.
Also I get my connection free - unlimited - and never need it at the same time as family so it's not costing me at all. I'm avoiding home networking until my kids are older and more internet savvy.
Any more ideas?
xx

nemowolf · August 25th, 2008, 08:47 PM

not really. Since i am not there to better evaluate, the best i can recommend is that you network and get both on one connection. You dont have to SHARE anything on your computer with the other, they will only share an internet connection.

Scupham · August 26th, 2008, 06:06 AM

Anyone else out there who may be able to help?
The problem doesn't seem to be connecting, it says it is connecting, just that nothing happens after it is 'connected'.
Logistically it is unlikely we will network any time soon, the fact that all the computers are on different floors and although I have the wires, I don't have long enough ones or the money to go wireless.
Surely this is just a software thing, any ideas what I uninstall or reinstall?
In hope
Jill

Nude_Lewd_Man · August 26th, 2008, 06:53 AM

Quote:

Originally Posted by Scupham

Nope, sorry, only ever have one connected at the same time, we've come across that problem before.
Thanks anyway.
There is only ever that computer on when this happens - the main one is mine but the problem computer belongs to the husband and kids - between them they always have problems so I always have a stand alone - lost too much stuff to trust them any more.
Any other ideas guys?
xx

Quote:

Originally Posted by Nude_Lewd_Man

The problem I suspect you're having is that the Livebox is using the line when the Voyager tries to connect - which it can't do as the data part of the line is already in use. It is on a similar theme to not being able to make two 'phone calls at the same time on the same line...

If this is the case, I would have to ask why you're trying to use two modem devices - instead of just running a cable from the Orange Livebox to the other computer... If you can't (or don't want to) do this, then I suggest that you disconnect the one that you aren't trying to use, but the Livebox is prolly the better option as it sounds like it also acts as a switch - and it can prolly work as a DHCP server, meaning you can share files/folders between the computers....

If you want to use the two modems separately, you will have to disconnect the line from the BT socket on the wall that goes into the Livebox. If you don't disconnect this, then the line is still going to be in use - regardless of whether any computers that use that line are switched on or not....