Dell Dimension 3000; no internet

[wparlier]

This is a weird one. I am connected to the network, but the internet won't work. We have a Dimension 2400 hooked to the same router and the internet works fine. The modem is a motorola SB501 SURFBoard cable modem, and the router is a linksys etherfast with four ports. Please help!

[GroundZero3]

What does an ipconfig show? Do you have a link light on the network card for the machine in question? Does the network card show up functional in the device manager?

Can you ping websites? Is the computer set to DCHP or do you have it set up with a static address?

We need more information

[wparlier]

Like I said, the network card works, because I have access to the network, but not the internet. I'm using DCHP.

[GroundZero3]

Can you ping websites? Check for spyware?

[zen]

Like I said, the network card works, because I have access to the network, but not the internet. I'm using DCHP.

Start-run-cmd.....and hit enter

ipconfig /all

post results. Also check if you have Norton Internet Security or McAfee blocking access.

[ruleofnike69]

You could be firewalled........check your firewall settings.

Also.........open up explorer..........go to tools.........internet options........connections........lan settings..........check to see that automatically detect settings is selected.

[wparlier]

Okay, so I can pick up wireless internet, so that gave me an idea. I just used USB instead of the Ethernet port. It worked fine.

[wparlier]

Windows IP Configuration

Host Name . . . . . . . . . . . . : William
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard SB5101 USB Cable
Modem
Physical Address. . . . . . . . . : 00-1A-66-B7-32-D3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 97.82.208.137
Subnet Mask . . . . . . . . . . . : 255.255.224.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 97.82.192.1
DHCP Server . . . . . . . . . . . : 68.114.38.114
DNS Servers . . . . . . . . . . . : 24.158.63.28
24.158.63.29
?
?
?
Lease Obtained. . . . . . . . . . : Thursday, June 18, 2009 6:44:32 PM
Lease Expires . . . . . . . . . . : Friday, June 19, 2009 2:44:32 AM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled