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  1. August 28th, 2011, 01:34 PM #1
    gabriellagrace
    gabriellagrace is offline
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    Exclamation HELP! I can't access google!

     
    Its been a week now and everytime I search or use something involving google (including youtube) I get "404 not found" and thats it. If I know the IP address it works or if something is bookmarked. I can only do search on ask.com and such but not google, bing, or yahoo.
    I used google chrome but just unistalled it thinking that was the problem but it wasn't since now I am using Internet Explorer. I have tried a bunch of things and forums but nothings helped. My McAfee or Malwarbytes doesnt detect anything and I can access google on other computers in the house.
    Please help! I need google for school which starts tomorrow!
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  2. August 28th, 2011, 04:20 PM #2
    Taxmancometh
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    Send a message via ICQ to Taxmancometh Send a message via AIM to Taxmancometh Send a message via Yahoo to Taxmancometh Send a message via Skype™ to Taxmancometh
    Download, install and post the log file here.

    HijackThis - Trend Micro USA
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  3. August 28th, 2011, 05:25 PM #3
    gabriellagrace
    gabriellagrace is offline
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    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 5:32:50 PM, on 8/28/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17099)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv42.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\McAfee Security Scan\2.1.121\SSScheduler.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Dell Start Page
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Internet Explorer 6 Search Companion is no longer supported.
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Verizon | MyVerizon 2.0 | Login
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s%s
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    R3 - URLSearchHook: FCToolbarURLSearchHook Class - {4219427b-0228-4356-a78b-eb7668d37d07} - C:\Program Files\InboxDollars\Helper.dll
    R3 - URLSearchHook: (no name) - - (no file)
    O1 - Hosts: 74.125.45.100 paysoftbillsolution.com
    O1 - Hosts: 74.125.45.100 protected.maxisoftwaremart.com
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.com
    O1 - Hosts: 217.23.4.166 google.com.au
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.be
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.com.br
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.ca
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.ch
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.de
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.dk
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.fr
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.ie
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.it
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.co.jp
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.nl
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.no
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.co.nz
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.pl
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.se
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.co.uk
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 google.co.za
    O1 - Hosts: 217.23.4.166 Google
    O1 - Hosts: 217.23.4.166 Google Analytics | Official Website
    O1 - Hosts: 217.23.4.166 Bing
    O1 - Hosts: 217.23.4.166 search.yahoo.com
    O1 - Hosts: 217.23.4.166 Yahoo! Search - Web Search
    O1 - Hosts: 217.23.4.166 uk.search.yahoo.com
    O1 - Hosts: 217.23.4.166 ca.search.yahoo.com
    O1 - Hosts: 217.23.4.166 de.search.yahoo.com
    O1 - Hosts: 217.23.4.166 fr.search.yahoo.com
    O1 - Hosts: 217.23.4.166 au.search.yahoo.com
    O1 - Hosts: 217.23.4.166 YouTube - Broadcast Yourself.
    O1 - Hosts: 74.125.45.100 4-open-davinci.com
    O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
    O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
    O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
    O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
    O1 - Hosts: 74.125.45.100 secure-plus-payments.com
    O1 - Hosts: 74.125.45.100 Welcome to www.getantivirusplusnow.com - Parking Service By Active-Domain.com
    O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
    O1 - Hosts: 74.125.45.100 getavplusnow.com
    O1 - Hosts: 74.125.45.100 safebrowsing-cache.google.com
    O1 - Hosts: 74.125.45.100 urs.microsoft.com
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll (file missing)
    O2 - BHO: FCTBPos00Pos - {6FFB615D-E8CE-4ADD-8D9F-31C4BE9C26E4} - C:\Program Files\InboxDollars\Toolbar.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20110706153641.dl l
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\s wg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O3 - Toolbar: InboxDollars - {47980628-3844-42AA-A0DD-E2D86BBA9600} - C:\Program Files\InboxDollars\Toolbar.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [EPSON Stylus C66 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S 1.EXE /P23 "EPSON Stylus C66 Series" /O5 "LPT1:" /M "Stylus C66"
    O4 - HKLM\..\Run: [EPSON Stylus C66 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S 1.EXE /P32 "EPSON Stylus C66 Series (Copy 1)" /O6 "USB002" /M "Stylus C66"
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [InstallIQUpdater] "C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
    O8 - Extra context menu item: &Search - ?p=ZJ
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Sh...2/ComCtl32.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...26/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\mcsniepl.dll
    O18 - Filter hijack: text/html - {0ef953f4-4acd-4ba5-9eb7-7e303393cdd3} - C:\WINDOWS\system32\xwreg32.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.1.121\McCHSvc.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
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  4. August 28th, 2011, 06:02 PM #4
    JPMiller
    JPMiller is offline
    Training for Bankai JPMiller's Avatar
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    Send a message via Yahoo to JPMiller
    A.
    HijackThis Logfileauswertung
    Paste it in the window on this site and delete the red "x" entries

    B. Use "bing" instead...

    C. try SuperAntiSpyware instead of Malwarebytes... It seems to catch more internet related issues than the others...
    Last edited by JPMiller; August 28th, 2011 at 06:06 PM.
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  5. August 29th, 2011, 12:29 AM #5
    Taxmancometh
    Taxmancometh is offline
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    There is an unknown, InstallIQUpdater.exe Do you know what that is?

    You have a ton of things that need to be fixed. Use the link that will analyze the log file and in hijackthis delete the entries. Something has taken over your host file to block Google.
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  6. August 29th, 2011, 12:57 PM #6
    gabriellagrace
    gabriellagrace is offline
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    Aug 2011
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    No, I do not know what the InstallIQUpdater is but I do see all the problems and hosts. I followed what hijackthis told me to do but, every time it deletes the hosts they come right back. I also ran McAfee, Malwarebytes, and SuperAntiSpyware but I still can't get on google.
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  7. August 29th, 2011, 01:13 PM #7
    Taxmancometh
    Taxmancometh is offline
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    Download one of these, burn to a CD and boot the CD. Avira AntiVir Rescue System - Download

    How to Set BIOS to Boot from CDROM - www.hiren.info

    Go to C:\WINDOWS\system32\drivers\etc and find the hosts file. You will need to rename the host file hosts.txt. Make sure extensions are on by going ino an open explorer window and at the top select tools / folder options / view then untick hide extensions for known file types.


    Delete all the crap in the host file except the following line:

    127.0.0.1 localhost

    Now unname the host file back to hosts and right click, select properties and check off read only.
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  8. August 29th, 2011, 03:13 PM #8
    gabriellagrace
    gabriellagrace is offline
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    I did exactly as you said. I'm not sure if the boot worked or not and there were multiple hosts file so I just did all of them. I rebooted and still no luck!
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  9. August 29th, 2011, 03:47 PM #9
    Taxmancometh
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    Make sure that disk boots. It is a must. You did delete all the entries from your host file?

    When Avira boots you should see a menu for scan options.
    Last edited by Taxmancometh; August 29th, 2011 at 03:51 PM.
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  10. August 29th, 2011, 03:52 PM #10
    Taxmancometh
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    Do another hijackthis log and post here please. I want to see if you missed something.
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  11. August 29th, 2011, 04:58 PM #11
    gabriellagrace
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    I never saw an options menu from Avira. I changed the BIOS so the CD was first and when the computer was starting up all I got was Boot from CD:_. As for the host files, they are still all deleted except the 127.0.0.1 local host.

    The hijackthis log hasn't changed
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  12. August 29th, 2011, 08:57 PM #12
    Kuurus
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    Try Malwarebytes and Dr Web Cureit if you have not done so already.

    Malwarebytes will fix the host file. Search using bing as suggested.

    If you still have issues, you may want to check out
    Bleeping Computer - Computer Help and Discussion This site if VERY good about removing viruses and uses it own tool to remove viruses.

    Good Luck
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  13. August 30th, 2011, 12:58 AM #13
    Taxmancometh
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    Quote Originally Posted by gabriellagrace View Post
    I never saw an options menu from Avira. I changed the BIOS so the CD was first and when the computer was starting up all I got was Boot from CD:_. As for the host files, they are still all deleted except the 127.0.0.1 local host.

    The hijackthis log hasn't changed

    I think when it says boot from CD you should press the space bar.
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  14. August 30th, 2011, 07:18 AM #14
    GroundZero3
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    I suggest downloading this: SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    And running it
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  15. August 30th, 2011, 01:46 PM #15
    gabriellagrace
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    Quote Originally Posted by Taxmancometh View Post
    I think when it says boot from CD you should press the space bar.
    I pressed the space bar and it said "hardware profile configuration/recovery menu" and there was only one option I could click which was "profile 1", after that nothing happened and started the same as usual.
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  16. August 30th, 2011, 05:21 PM #16
    Taxmancometh
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    Which download did you use? The SFX or the ISO? I would try the ISO and use a burning software. That's what I have done and it works. You should see a black menu and a choice of options. I believe you want the first option.
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  17. August 30th, 2011, 10:05 PM #17
    gabriellagrace
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    Okay I finally got it to work and it showed up with a white screen where I am currently running a scan. What should I do when it finishs?
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  18. August 30th, 2011, 11:43 PM #18
    Taxmancometh
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    Well, I hope the scan will find the malware on your computer and remove it.
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  19. August 31st, 2011, 12:40 PM #19
    gabriellagrace
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    I ran multiple scans and saved them but I'm not sure it removed anything because it still doesn't work and the Hijackthis log is still the same.
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  20. August 31st, 2011, 02:53 PM #20
    Taxmancometh
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    Open hijackthis and with that link as a guide delete the X marked entries.

    Post the log in here. HijackThis Logfileauswertung
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