Thread: CAble internet problems
July 9th, 2002, 03:55 PM #1
CAble internet problems
A friend just got signed up for cable internet (OOL), but thus far has been unable to connect. He was told by the tech to try to ping something and was getting ftp error 10047 (winsock.dll error?). I'm thinking all he needs to do is delete TCP/IP, maybe clear out any other superflous adapters. I stopped over to help last night, cleared out all of the adapters and reinstalled TCP/IP. His machine is able to obtain an IP address and he is able to ping an IP address, but he is not able to access any internet sites using IE 5.5. We called tech service and the tech had me ping an IP address (equivalent to www.abc.com). This worked fine. Then he had us ping www.abc.com and nothing. Then they had me run an FTP test from the DOS prompt and we got FTP error 10047.
The tech said this is a corrupt winsock, and tells my friend to contact the computer manufacturer (Packard Bell, uh, don't think that's going to help!).
Any ideas how to fix this error? Can I do this with the Win 98 disc? Obviously, downloading presents a bit of a problem. I've already deleted and reinstalled TCP/IP and that didn't work. Any other ideas?
One site suggested if you ping both a FQDN & IP address, if only the IP address gives a positive result then it suggests a corrupted WinSock2 registry key. If neither can be pinged, it suggests a problem with the winSock files on the hard disc. The ping to the IP address was successful but to www.abc.com didn't work.
The only site I tried accessing through IE was the IP address of the modem (192.168.100.1) but got nothing.
Computer is a Packard Bell, P-???, Motorola SB4200 modem.
Thanks for any help,
July 9th, 2002, 05:07 PM #2
Acutally, pinging the FQDN and the IP is really not decisive of being a winsock error...it could also be a DNS error... But this is besides the point.
You might want to try reloading the Winsock32 stuff like you said, which is pretty easy to do...You can follow the lil' help file I wrote up:
1. Click Start, then click on Run. Type in 'regedit'.
2. Navigate to HKEY_Local_Machine\System\CurrentControlSet\Servic es, then delete the 'Winsock2' folder. Close RegEdit
3. Click Start, Settings, then Control Panel.
4. Double-click on Add/Remove Programs. Click on the 'Windows Setup' tab.
5. Double-click on Communications, and take the check out of 'Dial-Up Networking'.
6. Click Okay twice. Let your computer reboot.
7. When your computer restarts, your Control Panel should open. Double-click on Add/Remove programs.
8. Click on the 'Windows Setup' tab, double-click on Communications, and put the check back into 'Dial-Up Networking'.
9. Click Okay twice, and let your computer reboot once again.
I wrote this up for my customers... But it's all the same.. =]
Even if you don't use DUN, it will still put in/remove everything you need.
See if that works for ya...
July 9th, 2002, 08:42 PM #3
OK, that's exactly what I did and everything is working. Thanks for the feedback!
July 9th, 2002, 09:31 PM #4
w00t.. Sweet.. =]
Glad to hear it worked out... Do you, perchance, know what caused this?
Being a techie and an admin, I like to hoard info so I can fix my customers problems that much quicker, so if you know of a program or anything that may of done this, I'd be glad to hear about it...
July 10th, 2002, 07:58 AM #5
The actual fix was deleting the registry key for winsock2. But if you take a look at this PC, you wonder why it works at all. They've gone through several ISPs in the last few years (cable, dial-up).
I found several installations of spyware, the big problem was Marketscore, a purported "download accelerator" that kept inserting this funky proxy that screwed up their connection. I tried uninstalling it and deleting the reference to the automatic configuration script but it kept reinstalling itself. Unchecking a program called ossproxy.exe in MSCONFIG was the only fix.
There's no telling what else they've got on there. But at this point, they're just happy to have an internet connection at all.
July 10th, 2002, 10:36 AM #6
Marketscore...Got it... I'll be keeping that in my list of evil programs...
July 11th, 2002, 12:43 PM #7
I should also provide the link to the site I referenced to solve this problem, an excellent site for trubleshooting internet connections:
The site is called Modem Help, but the information is applicable to any type of connection. The layout is clear, they provide step-by-step instructions, with plenty of links and background.
Gothic gave the same basic advice, but I bookmarked this site for future reference.
July 16th, 2002, 10:18 AM #8
OK, one more chapter. Sorry to say, my friend lost his internet connection again. We were over on Saturday and it wasn't working. Turns out that his son had installed a program called Download Accelerator Plus, which installed this little spyware thing called Marketscore. Marketscore inserts a proxy entry under Connection/LAN settings and even if I uncheck it, it inserts itself back in.
I was able to uninstall DAP last week and get everything working. However, a few days later it appears that Marketscore somehow re-installed itself and screwed up his Winsock2 registry again. The only thing I can think of is that some game his son is playing re-installs the Marketscore settings, possibly when he plays on-line. So on-line gaming works, but internet explorer does not.
The only thing left to do is reinstall Win98. But I've got a mind to suggest to my friend that he hire a lawyer to sue Marketscore. They're putting out some serious slimeware.
A warning to the wise.
July 16th, 2002, 10:26 AM #9
Thanks for the warning, that sounds like some nasty spyware.
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)