May I advise you changing to a real ISP? Or recommend to the person who got this account to do so? The cons of using AOL is getting more and more apparent, over pricing, lack of customer support, poor connection speed and uptime. Its horrendous, and on top of that, you have to use their proprietary software.
The is really no reason to stay with AOL, they offer nothing you cannot get thru another ISP, unless you like going to the chatrooms to meet police officers pretending to be little boys and girls.
They just lost 100 billion dollars this past year... Better bail, get off the sinking ship, before it takes you with it.
Anyway =) When I had AOL about 7 years ago, I would use their software to get on, then minimise it and open up IE to surf. It sorta worked back then, not sure if that is the case anymore.