PLease need virus/Spyware help!

[shadowbot66]

Hi guys i havent posted here for a long time but my first issue was my broken nail lol but anyways yesterday night my computer was infected with a virus or spyware and i scanned it with norton about 4 times yesterday and today and it does not see anything but i had like 5 or 6.


And now everytime i start up my computer the background says warning spyware threat detected on your pc and on the bottom right it keeps telling me constantly to download virus software when i have norton some help would be greatky appreciated!! Thanks Guys!!!

[Atomic Rooster]

You have a nice little bug on your system giving you that pop-up.

Try using Ad-Aware 2007 Free and/or Spybot - Search & Destroy to see if it can nab that thing.

[Michael York]

Originally Posted by shadowbot66

Hi guys i havent posted here for a long time but my first issue was my broken nail lol but anyways yesterday night my computer was infected with a virus or spyware and i scanned it with norton about 4 times yesterday and today and it does not see anything but i had like 5 or 6.


And now everytime i start up my computer the background says warning spyware threat detected on your pc and on the bottom right it keeps telling me constantly to download virus software when i have norton some help would be greatky appreciated!! Thanks Guys!!!

Hi Shadow,

This is Mike from the Norton Authorized Support Team. The first thing I would recommend is to run LiveUpdate continually until it tells you that all of the updates have been applied.

Next, boot your computer into Safe Mode and run a Full System Scan.

Please try these steps and reply back with the results.

Thanks,
Mike

[shadowbot66]

Hi mike I did what you told me to do but it woudlnt let me scan. I have windows xp home edition and I got into safe mode by pressing f8 a couple of times but when I tried to scan it would say click here for scan but it would not start scanning. I have norton anti viruis thrrough Yahoo hope that can help and plaese reply !

[Michael York]

Originally Posted by shadowbot66

Hi mike I did what you told me to do but it woudlnt let me scan. I have windows xp home edition and I got into safe mode by pressing f8 a couple of times but when I tried to scan it would say click here for scan but it would not start scanning. I have norton anti viruis thrrough Yahoo hope that can help and plaese reply !

Hi Shadow,

I'm sorry to hear that my instructions did not resolve your issue.

First of all, what Norton product and what version do you have installed?

Have you run Windows Update to make sure that you have all of the Microsoft security patches applied? If not, please do run it until it tells you that all updates have been applied.

Also, do you have any other 3rd party antivirus applications installed? Please check Add/Remove Programs and if there are any, please remove them, as they can cause conflicts.

Lastly, the symptoms you describe, do possibly point to some type of infection on your system, but I can't say for sure.

As soon as I hear back from you regarding your specific product, I will be better able to assist you.

Thanks,
Mike

[amdkt7]

Run the Ad-Aware 2007 Free and/or Spybot - Search & Destroy programs. Norton won't detect or clear most of these problems. It's good for virus removal, but this is a trojan or spyware.
I really like spybot-search and destroy.
I run AVG, Ad-Aware and Spybot. I also use AVG's anti rootkit.

[Ramen]

Careful with the new Ad-Aware.. it sees Spybot as a virus now for some reason and I wasn't paying attention when clearing out cookies and other junk after my Ad-Aware scan.. hehe.. You can also try Trojan Remover. I have used it in the past, but Ad-Aware is your best bet.

Hope you fix your prob, Shadow.

[samuelgeo]

Hello,

I also face same problem while I was used an fake anti-spyware 'Adware Alert' which I purchased from adwarealert.com, and this is very bad, It can not performed well, also can not removed easily, I have formatted my system to remove this

[Coolzer]

Originally Posted by Michael York

Hi Shadow,

This is Mike from the Norton Authorized Support Team......

Newsflash Mike, to put it painfully blunt, Nortons crap. It soaks up all your PCs ram, and doesn't detect enough spyware/viruses. Most people will say the same thing here.
I fix computers often and the first thing i do when i come accross a problem simular to this one, is to uninstall Norton and install AVG or AVAST. They are free and more efficient.

Originally Posted by amdkt7

Run the Ad-Aware 2007 Free and/or Spybot - Search & Destroy programs. Norton won't detect or clear most of these problems. It's good for virus removal, but this is a trojan or spyware.
I really like spybot-search and destroy.
I run AVG, Ad-Aware and Spybot. I also use AVG's anti rootkit.

I agree entirely. Ad-Aware and Spybot should clean nearlly all spyware problems. For the bugs that slip through the net i reccomend you run HijackThis (can be downloaded here: http://www.spywareinfo.com/~merijn/programs.php) and post the results.

I used to run AVG, seemed to do a good job, but then decided to go with Kaspersky IS becasue of the better interface and better inbuilt protection. I've never looked back since.... Apart from the fact that it costs money, and AVG is free.

[amdkt7]

I too have found Norton to slow down systems way too much.